Hi, I’m
Melissa Butts
Conroe,TX
Summary
Customer-focused individual with 20 years of experience delivering exceptional services across retail, and hospitality settings. Highly Skilled in leading teams and building strong client relationships. With the multiple years of clerical work as well I feel like I am very well rounded, as well as easily adaptable to any situation.
Overview
20
years of professional experience
Work History
House of Blues
Special Events Coordinator
11.2024 - 07.2025
Job overview
- Managed all aspects for special events to ensure excellent customer satisfaction. Set up and break down for all equipment, planning decorations and coordinating event menus. Maintained excellent customer satisfaction resulting in repeat clientele for events.
The Pineapple Hut
Customer Service Lead Associate
10.2024 - 07.2025
Job overview
- Team Lead, supervised front-end operations. Assisted with administrative duties generating shift schedules, training new hires, and creating a positive atmosphere during high-volume shifts. Worked with my team in resolving customer complaints quickly and professionally. Maintained customer satisfaction resulting in repeat customers.
Burgersmith
Trainer, Lead Server
10.2021 - 01.2023
Job overview
- Managed opening and closing duties, created checklists for team to ensure readiness to receive customers and/or unannounced visitors for kitchen audits. Responsible for closing out POS, cash drawers and making deposits. Trained new servers to pay close attention to details, ensuring timely and accurate orders.
Royalty Mobile Detailing
Account Manager, Sales
08.2017 - 05.2019
Job overview
- Managed client accounts, tracked service needs. Collaborated with teams to deliver customized support solutions. Attended networking groups and presented products and services generating new clients for services. Assisted in negotiating contracts with small to mid-sized clients. Answered emails and calls in a timely, professional matter.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to event marketing, sales and brand promotion.
Education
The Woodlands High SchoolThe Woodlands, TX
High School
05-2006
Skills
- Administrative
- Bookkeeping, inventory, scheduling, POS systems, deposits
- Retail Sales
- Marketing, account management
- Team Leadership
- Training, staff development, customer service, conflict resolution
- Multi-task management
- Scheduling
- Account updating
- Promotional support
- Problem resolution
Timeline
Special Events Coordinator
House of Blues
11.2024 - 07.2025
Customer Service Lead Associate
The Pineapple Hut
10.2024 - 07.2025
Trainer, Lead Server
Burgersmith
10.2021 - 01.2023
Account Manager, Sales
Royalty Mobile Detailing
08.2017 - 05.2019
The Woodlands High School
High School