Melissa V Bahena
Hanover Park,IL
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
8
8
years of professional experience
Work History
Receptionist
Accountax Business Services
01.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
Childcare Educator
Right At School
08.2023 - 12.2023
- Enhanced children''s cognitive and social development by implementing age-appropriate activities and games.
- Promoted positive reinforcement techniques, fostering a nurturing learning environment for all children.
- Streamlined daily routines, resulting in increased efficiency and smoother classroom operations.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Devised creative lesson plans, incorporating diverse teaching strategies to cater to different learning styles.
- Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
Server
Adamo's Pizza
08.2016 - 12.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Shipping and Receiving Clerk
CEC Industries
06.2016 - 08.2016
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
Education
High School Diploma -
Wheeling High School
Wheeling, IL05.2020
Skills
- Scheduling
- Data Entry
- Office Management
- File Management
- Verbal and written communication
- Greeting and Seating Clients
- Organization skills
- Customer Service
Additional Information
Michelle
1(847)-902-3994
Accountax Business Services
Timeline
Receptionist
Accountax Business Services
01.2024 - Current
Childcare Educator
Right At School
08.2023 - 12.2023
Server
Adamo's Pizza
08.2016 - 12.2020
Shipping and Receiving Clerk
CEC Industries
06.2016 - 08.2016
High School Diploma -
Wheeling High School