Melissa Byrd
West Warwick,RI
Summary
Collaborative leader dedicated to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
27
27
years of professional experience
Work History
Client Success Manager
Brandcasters, Inc./Podetize
03.2021 - Current
- Oversee & set policies and procedures for success team
- Onboard new clients and manage onboarding process from start to finish
- Manage internal and external communications and training
- Interview job applicants.
- Enhanced client satisfaction by proactively addressing concerns and providing tailored solutions.
- Managed approximately 50 incoming messages, emails, and calls per day.
Client Relations Specialist
Fillon Technologies
06.2002 - 03.2021
- Manage up to 50 client orders per day and communication from order receipt through invoicing
- Resolve product-related questions, concerns, and technical issues
- Establish and document company policy, streamlining attentiveness to client needs
- Update and maintain company website
- Edit and grammar-check marketing copy
- Provide coverage for purchasing, inventory, shipping, and sales and training new hires.
- Respond to 30 phone calls and email messages daily
Office Manager
ttools, LLC
05.2000 - 05.2002
- Supervise operations personnel
- Coordinate orders and place supply requests
- Maintain office records
- Schedule meetings and travel arrangements
- Conduct pre-interview process for applicants.
Data Reporting Supervisor/Coordinator
Mitkem Corporation
12.1996 - 05.2000
- Supervise team of direct reports, interview applicants
- Coordinate client data projects
- Build and maintain client relations
- Compile daily status reports
- Train new hires and incumbents
- Solve analytical problems
- Review typographical and grammatical data for accuracy.
Education
Bachelor of Science - Business Administration And Management
Western Governors University
Salt Lake City, UT04.2026
Legal Executive Assistant Certificate -
Katharine Gibbs School
Providence, RI01.1996
Skills
- Leadership
- Teamwork
- Creative Problem-Solving
- Adaptable, willing to learn
- Business communication, verbal and written
- Proficient: Excel, Word, Outlook, PowerPoint, ClickUp, Freshdesk, Hubspot, Dropbox, Google Sheets, Google Drive, Google Docs, Google Calendar, Calendly, Zoom
- Some experience: ChatGPT, Google Gemini, Gamma
- Basic website knowledge: WordPress, Wix, SquareSpace
- Interpersonal Skills
- Onboarding and Orientation
- Relationship Building
- Continuous Improvement
- Project Management
Volunteer Experience
Hopkins Hill Parent/Teacher Association, 2017, 2019
References
References furnished upon request
Timeline
Client Success Manager
Brandcasters, Inc./Podetize
03.2021 - Current
Client Relations Specialist
Fillon Technologies
06.2002 - 03.2021
Office Manager
ttools, LLC
05.2000 - 05.2002
Data Reporting Supervisor/Coordinator
Mitkem Corporation
12.1996 - 05.2000
Bachelor of Science - Business Administration And Management
Western Governors University
Legal Executive Assistant Certificate -
Katharine Gibbs School