MELISSA CABRAL
Riverside
Summary
Dynamic customer service professional with extensive experience at Roger Williams Medical Center, excelling in patient registration and financial transaction processing. Proven ability to manage high-pressure situations with professionalism and empathy, while training new staff and ensuring compliance with protocols. Dependable and skilled in cash handling and problem-solving, consistently enhancing customer satisfaction.
Overview
25
25
years of professional experience
Work History
Front End Cashier
Mobil Gas Station
East Providence
01.2025 - Current
- Processed customer transactions efficiently at busy fuel and convenience store.
- Maintained cleanliness and organization of the cashier area and store shelves.
- Operated cash register and electronic payment systems accurately during shifts.
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Greeted customers warmly and asked if they needed help.
Admitting Registrar
Roger Williams Medical Center
Providence
10.2024 - Current
- Greeted patients upon arrival and verified identification for accuracy.
- Collected patient information and entered data into the hospital system.
- Assisted patients in completing necessary forms and documentation.
- Maintained confidentiality of patient records while managing sensitive information.
- Entered patient data into electronic health record system according to established protocols.
- Processed financial transactions associated with patient accounts, including copayments and deposits.
- Interacted with patients in person or by telephone to obtain required information for registration purposes.
- Verified patient insurance information for accurate billing and processing.
Emergency Roadside Assistant
AAA Northeast
Providence
01.2023 - 11.2024
- Documented service requests and member interactions accurately in company systems.
- Communicated effectively with customers regarding estimated wait time, cost of services rendered, and any additional charges incurred due to parts replacement or labor costs beyond original estimate.
- Provided emergency roadside assistance services to stranded motorists, including jump-starting batteries, changing tires, and delivering fuel.
- Completed accurate paperwork documenting details of service provided including customer contact information, type of service performed, and payment method used.
- Responded promptly to customer service calls for emergency roadside assistance.
- Tracked and reported on service delivery metrics to improve response times.
- Managed a high volume of emergency calls with professionalism and empathy.
Front End Food Cashier
Honeydew
East Providence
02.2022 - 10.2024
- Processed customer transactions accurately and efficiently at busy food service locations.
- Handled cash, credit, and digital payments while ensuring security procedures were followed.
- Monitored inventory levels and communicated needs to management for restocking supplies.
- Provided friendly customer service, creating a welcoming atmosphere for guests.
Assistant General Manager
DUNKIN DONUTS/ SUNOCO GAS STATION
East Providence
06.2008 - 10.2022
- Managed daily operations to ensure smooth service at the gas station and café.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Ensured compliance with health and safety regulations in food preparation areas.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Managed daily operations of the store, including scheduling and supervising staff.
Customer Service Representative
Ups Store
Barrington
02.2001 - 07.2015
- Assisted customers with shipping, packing, and mailing services.
- Managed inventory levels of packaging supplies and shipping materials.
- Processed customer transactions using point-of-sale systems effectively.
- Resolved customer inquiries and complaints with professionalism and care.
- Trained new staff on customer service protocols and store procedures effectively.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High School Diploma -
EAST PROVIDENCE SENIOR HIGH SCHOOL
2000 PAWTUCKET AVE, EAST PROVIDENCE, RI, 0291406-1999
Skills
- Cash handling
- Point of sale operation
- Payment system management
- Financial transaction processing
- Inventory management
- Patient registration
- Customer service
- New hire training
- Problem-solving
- Employee scheduling
- Dependable and responsible
Timeline
Front End Cashier
Mobil Gas Station
01.2025 - Current
Admitting Registrar
Roger Williams Medical Center
10.2024 - Current
Emergency Roadside Assistant
AAA Northeast
01.2023 - 11.2024
Front End Food Cashier
Honeydew
02.2022 - 10.2024
Assistant General Manager
DUNKIN DONUTS/ SUNOCO GAS STATION
06.2008 - 10.2022
Customer Service Representative
Ups Store
02.2001 - 07.2015
High School Diploma -
EAST PROVIDENCE SENIOR HIGH SCHOOL
Similar Profiles
Usman KhanUsman Khan
Shift manager at Mobil Gas StationShift manager at Mobil Gas Station
ANKIT BARALANKIT BARAL
Store Manager at Mobil Gas StationStore Manager at Mobil Gas Station
Kalpesh GandhiKalpesh Gandhi
Store Manager at Mobil Gas StationStore Manager at Mobil Gas Station
Juston BerksJuston Berks
Project Coordinator at Orange County Labor FederationProject Coordinator at Orange County Labor Federation
Celeste HendricksCeleste Hendricks
Sales Associate at 7-elevenSales Associate at 7-eleven