Melissa Cabrera
Bronx,NY
Summary
Self-motivated individual with over 5 years of experience working directly with people using strong interpersonal communication skills in diverse professional settings. Solid problem-solving skills that create both practical and agreeable solutions. Ability to function effectively as a team player as well as working independently as a leader to achieve objectives. Outstanding diplomacy that consistently produces win-win results for customers and the company.
Overview
5
5
years of professional experience
Work History
Patient Access Specialist
Hospital for Special Surgery
02.2018 - 07.2021
- Greeting patients at the front desk
- Responsible for checking-in and out patients
- Answering phone calls
- One on one interaction with patients, medical staff and doctors
- Scheduling appointments for patients in accordance with established procedures
- Scanning, filing, and faxing the documents and preparing them for mail-out
- Maintaining office supplies and forms necessary to carry out front desk activities.
Office Manager / Medical Records Custodian
Dr. Dean Lorich's Office (Chief of Orthopedic Trauma Dept at NY Pres.)
05.2016 - 02.2018
- Filed patient charts and communicated with patients
- Answered and expedited incoming calls to appropriate personnel
- Performed administrative duties such as faxing, scanning, and mailing off letters
- Verification of insurance coverage/ radiology and surgery authorizations
- Prepared and sent out medical records to other surrounding facilities.
Education
Political Science major / Minor in women studies - Political Science
City College of New York
New York, NY12.2023
Associate's of Political Science -
Bronx Community College
Bronx, NY12.2018
Medical Assistant Certificate -
Sanford-Brown Institute
New York, NY02.2012
Skills
- Fluent in English and Spanish
- Ability to work under pressure and multi-task
- Computer application skills: Microsoft Office, PowerPoint & Excel
- Strong communication skills
- CPR Certified
Volunteer Experience
Elected official Carmen Delarosa's Office, New York, NY, 10/18, Responsible for implementing and executing campaign essentials, Initiated phone calls to prospective voters to encourage them to vote, Distributed promotional campaign material to the public, Participated in canvassing events
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Patient Access Specialist
Hospital for Special Surgery
02.2018 - 07.2021
Office Manager / Medical Records Custodian
Dr. Dean Lorich's Office (Chief of Orthopedic Trauma Dept at NY Pres.)
05.2016 - 02.2018
Political Science major / Minor in women studies - Political Science
City College of New York
Associate's of Political Science -
Bronx Community College
Medical Assistant Certificate -
Sanford-Brown Institute
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