Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

MELISSA CABRERA

BAKERSFIELD

Summary

Professional administrative expert prepared to excel in executive support roles. Skilled in managing calendars, organizing meetings, and ensuring seamless office operations. Reliable team player with focus on achieving results and adapting to dynamic work environments. Proficient in communication, problem-solving, and maintaining confidentiality.

Overview

16
16
years of professional experience

Work History

Executive Administrative Assistant

E&B Natural Resources
01.2020 - Current
  • Maintain confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Schedule appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
  • Produce accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Support human resources initiatives by coordinating interviews and assisting with new hire orientations.
  • Ensure timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
  • Streamline office operations by implementing efficient filing systems and managing executive calendars.
  • Answer high volume of Human Resource, Regulatory and company executive phone calls and email inquiries.
  • Greeting arriving visitors, vendors and business professionals as well and determined nature and purpose of visit and direct individuals to appropriate destinations.
  • Handle administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Manage inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.

Receptionist

Locator Property Management
08.2018 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirm appointments, communicated with clients, and updated client records.
  • Answer phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamline front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Support office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handle sensitive information with discretion while maintaining strict confidentiality standards.
  • Provide administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Processing of rental property transactions, assisting owners and property managers in maintaining accurate records of rent rolls, move -in/move-outs, vendor invoices
  • Make, schedule, and assign all incoming maintenance work orders from owners or tenants and management through online, phone and email requests, coordinate and assign maintenance technicians to daily tasks with regards to occupied units.

Server Supervisor

Slice of Italy
06.2021 - 09.2023
  • Trained new servers on company policies, procedures, and best practices for exceptional guest service.
  • Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
  • Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
  • Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
  • Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
  • Maintained a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.
  • Improved communication among staff members through regular team meetings and open discussion forums.
  • Enhanced customer satisfaction by providing efficient and friendly service to guests.
  • Boosted team morale through motivational leadership style that encouraged collaboration, open communication, and recognition of individual achievements.
  • Handled high-pressure situations with grace and professionalism, ensuring guests'' needs were met efficiently while maintaining a calm demeanor.
  • Managed large parties effectively, coordinating with both front-of-house and back-of-house teams for smooth service execution.
  • Supported management in conducting performance evaluations for server staff, identifying areas for improvement and professional growth opportunities.
  • Decreased wait times for customers by implementing a streamlined seating system during peak hours.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Set and oversaw weekly and special event menu plans.

Restaurant Hostess

Firehouse Rosedale Station
01.2021 - 06.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Checked in with servers to confirm preparedness before seating customers.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
  • Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.


Administrative Assistant

Coldwell Banker Preferred, Realtors
10.2008 - 08.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Composed daily posts for social media and helped build corporate presence on Facebook, and Instagram.
  • Created engaging brochures and flyers to use for promotional materials and distribution.
  • Coordinated public relations activities, securing positive press coverage for company initiatives.
  • Answered general marketing department inquiries by email, phone, and mail.

Education

High School Diploma -

South High School
Bakersfield, CA
06-2000

Skills

  • Calendar management
  • Customer service
  • Vendor relations
  • Documentation and reporting
  • Phone etiquette
  • Strong problem solver
  • Excel spreadsheets
  • Multi-line phone proficiency
  • Invoice processing
  • AR/AP
  • Document preparation
  • Office management
  • Data entry

Timeline

Server Supervisor

Slice of Italy
06.2021 - 09.2023

Restaurant Hostess

Firehouse Rosedale Station
01.2021 - 06.2021

Executive Administrative Assistant

E&B Natural Resources
01.2020 - Current

Receptionist

Locator Property Management
08.2018 - Current

Administrative Assistant

Coldwell Banker Preferred, Realtors
10.2008 - 08.2018

High School Diploma -

South High School

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MELISSA CABRERA