Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

MELISSA CACHORA

Hospitality
Scottsdale,AZ
MELISSA CACHORA

Summary

With hands-on experience, eager to learn new skills and advance knowledge. Successfully balancing guest and business needs as a knowledgeable and skilled Hospitality professional. With a position with Courtyard Marriott at Salt River, a service-oriented multitasker is ready to take the next step in her career. Guest Environment Expert providing exceptional customer service to both current and prospective guests. Pleasant personality combined with Cleanliness and Dependability abilities. Working with guests, families, and VIPs to promote satisfaction and brand loyalty is second nature to me. In tumultuous situations, he is known for remaining poised and calm. Polite and accommodating Guest Environment Expert with 3 years of experience in the hospitality industry. Guest Environment Expert with tidy and fresh abilities. Multitasking, planning, and communication skills are all important. In the role of Guest Environment Expert, I am dedicated to providing dynamic service and cultivating positive relationships with guests and coworkers. Guest Environment Expert who is self-motivated and has 3 years of experience in Hospitality services. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Guest Environment Expert position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
years of professional experience
1
Certification

Work History

3 Palms

Guest Room Attendant
03.2022 - 04.2022

Job overview

  • Exercised politeness and discretion when dealing with guests and guest property.
  • Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
  • Replenished guest room water glasses, toiletries, and paper products.
  • Washed and cleaned windows and mirrors.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Changed bed linens and collected soiled linens for cleaning.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Handled requests for extra linens, toiletries and other supplies.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.

Courtyard by Marriott Scottsdale Salt River

Guest Environment Expert
04.2023 - Current

Job overview

  • Fostering a positive work environment through effective communication, active engagement, and hands-on support
  • Accepted responsibility for all building keys, master keys, and access cards that had been assigned to me
  • Used a wheeled cart to transport linens, towels, toiletries, and cleaning supplies for maximum efficiency
  • Used sanitizing products to clean bathrooms and kitchens, preventing the spread of germs and lowering the risk of illness
  • In charge of all general cleaning operations for a busy high-volume hotel
  • Was in charge of overseeing the safety, health, and sanitation processes in all areas and enforcing rules to ensure security and safety
  • Used a wheeled cart to transport linens, towels, toiletries, and cleaning supplies for maximum efficiency
  • Kept an eye on the linen cart to make sure it was tidy and well-organized
  • Was in charge of keeping the linen cart tidy and organized
  • Accepted responsibility for all building keys, master keys, and access cards that had been assigned to me
  • Quickly responded to patron requests for linens and hotel items, resulting in customer satisfaction
  • Used sanitizing products to clean bathrooms and kitchens, preventing the spread of germs and lowering the risk of illness
  • Removed bed sheets and towels from rooms that were used
  • Arranged for extra room bedding, linens, towels, and furniture to be provided to accommodate guests with special needs
  • Disposed of trash and recyclables every day to avoid waste buildup
  • Maintained the freshness of the bathrooms by cleaning, sanitizing, and replenishing supplies every 30 minutes
  • Moved beds, sofas, and hotel furniture out of the way to clean baseboards and dust out hard-to-reach areas
  • Quickly delivered extra linens, paper products, and toiletries to guest rooms upon request
  • Provided new room attendants with training in company policies, cleaning procedures, and customer service techniques
  • Was in charge of cleaning, sanitizing, and replenishing supplies in the bathrooms
  • Picked up trash to keep the parking lot and garden areas free of debris
  • Restocked room supplies such as facial tissues to add a personal touch with each job
  • Vacuumed, dusted, and maintained the common areas, which included hallways and elevator waiting areas
  • Kept the building's entryway glass clean and polished for a professional appearance
  • Cleaned elevators, glass, and planters in public areas such as the lobby, pool, and public restrooms
  • Created and maintained clean and comfortable environments in hotel buildings by vacuuming, cleaning windows, and dusting
  • Handled requests for assistance, toiletries, and personal care items from guests
  • Water glasses, toiletries, and paper products were among the items I replenished in the guest room.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Upheld hotel policies and procedures by providing high level of customer service.
  • Created welcoming and comfortable environment for guests.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.

RHousekeeper

Housekeeping Aide
04.2022 - 05.2022

Job overview

  • Worked on cleaning team to service hotels, offices, and other commercial buildings.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Adhered to optimal standards for cleanliness, appearance and service.
  • Prepared rooms with top-notch standards every time.
  • Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
  • Removed soiled sheets, washcloths and towels.
  • Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Westin Kierland Villas Pools

Public Area Attendant
04.2022 - 06.2022

Job overview

  • Vacuumed, dusted, and maintained common areas such as hallways and elevator waiting areas
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers
  • Kept an eye on the linen cart to make sure it was tidy and well-organized
  • Quickly delivered extra linens, paper products, and toiletries to guest rooms upon request
  • Handled requests for assistance, toiletries, and personal care items from guests
  • Was in charge of keeping track of the items that were placed in each guest room
  • Water glasses, toiletries, and paper products were among the items I replenished in the guest room
  • Provided new room attendants with training in company policies, cleaning procedures, and customer service techniques.

Education

Desert Eagle Secondary School
Scottsdale, AZ

No Degree from High School

University Overview

Skills

  • Personable Demeanor
  • Loyalty Building
  • Guest Satisfaction
  • Promoting Services and Amenities
  • Special Requests
  • Amenities Information
  • Item Pickup and Delivery
  • Running Guest Errands
  • Performance Goals

Certification

Food Handlers Card

Nov 14, 2022 - Nov 14, 2025

Timeline

Guest Environment Expert
Courtyard by Marriott Scottsdale Salt River
04.2023 - Current
Housekeeping Aide
RHousekeeper
04.2022 - 05.2022
Public Area Attendant
Westin Kierland Villas Pools
04.2022 - 06.2022
Guest Room Attendant
3 Palms
03.2022 - 04.2022
Desert Eagle Secondary School
No Degree from High School