Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Callahan

Summary

Hardworking Custodian offers broad skills in all areas of building maintenance. Committed to top-quality service, timeliness and thoroughness in any cleaning task. Reputation for punctuality and dependability.

Overview

14
14
years of professional experience

Work History

Housekeeping

Flagler College
10.2017 - Current
  • Maintain a safe and clean environment for all students and faculty
  • Developed a checklist of daily tasks to be completed
  • Provide assistance to, and coordinate with maintenance, events manager, and head of housekeeping to set-up and tear down event spaces
  • Vacuum, sweep, dust, polish tables, and clean windows in board rooms to ensure a professional setting for meetings.
  • Answered calls for housekeeping problems such as spills and broken glasses.
  • Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.

Housekeeper

Molly Maid
05.2017 - 10.2017
  • Greet guests with a friendly attitude
  • Organize and properly handle all cleaning products in accordance with OSHA handling and storage manual
  • Safely drive and maintain a route schedule ensuring a timely arrival to all clients houses
  • Train and mentor any new hires on all policies, safety precautions, and company procedures to ensure a high quality level of service
  • Clean floors, windows, shelves, toilets, and numerous other household items.
  • Increased client retention rates by building strong relationships based on trust, reliability, and effective communication.
  • Worked closely with clients during move-in/move-out processes, ensuring a seamless transition while maintaining cleanliness standards.

Crew member

McDonald's
05.2010 - 05.2017
  • Quickly and accurately take orders while processing payments in a POS system
  • Prepare food based on guidelines and regulations provide by corporate and FDA
  • Maintain a clean workspace and lobby area ensuring guest happiness and safety
  • Count and maintain an accurate cash drawer throughout entire shift
  • Drop cash deposits based on total sales for the day/month/or year
  • Provide prompt and friendly customer service.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Education

High school diploma -

St Johns Technical High School
Saint Augustine, FL
06.2012

Skills

  • Customer Service-Focused
  • Clear Communication
  • Problem-Solving
  • Health and Safety Compliance
  • Cleaning and Sanitation
  • Quality Improvements
  • Attention to Detail
  • Skilled Housekeeper

Timeline

Housekeeping

Flagler College
10.2017 - Current

Housekeeper

Molly Maid
05.2017 - 10.2017

Crew member

McDonald's
05.2010 - 05.2017

High school diploma -

St Johns Technical High School

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Melissa Callahan