Melissa Callahan
Summerville,SC
Summary
Eligible for TS/SCI Clearance, an intelligence analyst with over seven years of experience focusing on imagery and geospatial intelligence and two years of experience in Training/Program management. Equipped with skills and versatility to work autonomously, collaborate in small teams, and lead as a middle manager. Thrive on assisting others—providing customer service oriented, peer mentorship, advocating change, or tackling a complex problem with creative solutions.
Overview
5
5
years of professional experience
Work History
Division Training
United States Air Force, USAF
2023.10 - 2024.09
- Oversaw division training programs while managing skill-level upgrades and positional certification for 120 members.
- Developed and facilitated division training scenarios monthly, facilitated formal training for division personnel, prepared recurring program statuses, and developed action plans to address issues.
- Extensive oral and written communication skills and time management are required to work directly with team leaders and instructors to ensure deliverables are on schedule.
- Created new training initiative for four teams within division, allowing personnel of different expertise and responsibilities to collaborate on practical scenarios.
- Established training event concept/structure and schedule, oversaw venue reservation and scenario building, requested trainers and trainees from four teams within division for maximum participation, and invited external guests to provide additional insights during execution. Published after-action reports and presented results to key leadership. Implemented as part of division training, with six pages outlining continuity process included in annual division training plan.
- Sole/primary event planner for five-day large-scale training course on high-interest job-related tools. Contacted two mobile training teams from United States to visit American Air Base in Germany. Coordinated and scheduled off-site venue for classroom support, established course itinerary, and managed team of five personnel to facilitate registration. Event featured diverse range of five unique courses, for all skill levels, from beginner to advanced, with total of 20 courses offered over five-day duration. This variety ensured that all 68 personnel from six organizations and two mobile training teams gained something from event.
Team Cyber Security Liaison
United States Air Force, USAF
2021.10 - 2024.09
- Point of contact for submitting network/account-related trouble tickets for front staff division leadership. Communicated with customers, understood issues or tasks, and then worked with technicians to articulate requirements.
- Created and maintained 55 organizational boxes, security groups, distribution lists, and email accounts for inbound/outbound personnel and front staff division leadership (division of 120 personnel).
- Facilitated creation of weapon system that accounts for 30 personnel by reviewing and correcting account request forms.
- Assisted in managing information related to video teleconferencing (VTC) and keyboard, video, and mouse (KVM) Switch installations for division. Familiarized with installation cycles for tech refreshes.
Division Standardizations/Evaluations
United States Air Force, USAF
2023.06 - 2023.10
- Oversaw standardization and evaluation program for 30 personnel's combat mission readiness records.
- Administer qualification exams, schedule and facilitate formal training for division personnel, prepare recurring program statuses, and develop action plans to address issues.
- Produced monthly reports on personnel records and forms for division leadership endorsement.
Team Lead, Imagery Support Element
United States Air Force, USAF
2023.03 - 2023.06
- Manage team of seven analysts to answer or produce analysis, exploitation, and dissemination of geospatial and imagery intelligence products for division (containing 120 personnel) and other divisions residing in Air Operations Center.
- Understand team's capabilities and customer requirements to identify optimal solution or provide alternative contacts.
- Manage analyst work schedules, communicate with team and branch leaders, and address all administrative-related tasks for team, including awards packages, annual performance reports, and training currency.
- Led three teams within division as NCOIC; enabling continuity of operations during 50% personnel gap.
- Managed A32 Imagery Support Element sponsorship program, ensuring 93 members obtained access to secured areas, systems and services supporting eight missions for USAFE-AFAFRICA.
Geospatial Analyst/Imagery Supervisor
United States Air Force, USAF
2021.10 - 2023.03
- Supervised and mentored team of five analysts on analyzing, exploiting, and disseminating geospatial and imagery intelligence products for division (containing 120 personnel) and other divisions residing in Air Operations Center for military operations.
- Ensured team products adhere to strict intelligence product standards while guaranteeing timely delivery.
- Represent team in conferences with local Distributed Common Ground System (DCGS-4), intelligence partner, to collaborate, synchronize workflows, share information, and expedite processes.
- Part of new team implementing geospatial products in daily production to expand Imagery Support Element team’s capabilities. Utilized ArcGIS (and ArcGIS Pro) to create at least 45 specialized geospatial products for integrated briefs and other geospatial-related products (KMZ, KMLs, databases).
Imagery Analyst
United States Air Force, USAF
2019.12 - 2021.09
- Disseminated imagery intelligence research/reports, exploiting National Technical Means imagery, tracking changes in area of expertise, building imagery products, and enhancing situational awareness for United States Forces Korea (USFK) J2, Combined Forces Command C2, United Nations Command, and intelligence community.
- Assisted in answering request for information and creating priority-driven product that would be used by Support Team Chief (SES) to brief US Embassy leaders.
- Coauthor joint agency analytic paper, critiquing 32 pages and 13 corrections, ensuring quality and consistent assessments across multiple agencies on this subject.
- Selected to provide feedback on utility guide, identifying two areas of improvement and enhancing sensor capability and methodology.
- Provided time-sensitive off-duty support, preparing and delivering briefings for high-visibility events.
- Acted as one of team representatives to sync with foreign partners, solidifying relationships by focusing on sharing agreement revisions, aligning USFK objectives with agency standards, eliminating redundancies, and increasing productivity.
- Team’s supply manager, procuring office materials and 125 mission-related supplies worth $42K and reallocating nine functional equipment items, resulting in at least $3K of cost savings.
Full Motion Video Screener
United States Air Force, USAF
2019.07 - 2019.11
- Sustained $700M combat mission-ready weapons system certifications, supporting worldwide contingency operations.
- Primary virtual communicator with external parties during active operations. Provide near real-time reports to friendly forces on ground, including threat warnings of adversary forces.
- Part of three-member team, accumulated 488 hours of video and created 930 graphics from September 2018 to November 2019.
- Average to above-average typing speed to provide information to customers promptly, critical thinking, and flexibility to handle multiple requirements simultaneously.
Education
Bachelor of Science - Management Information Systems
Southwestern College
Winfield, KS05.2024
Associate of Science - Intelligence Studies And Technology
Community College of The Air Force
Montgomery, AL04.2019
Skills
- TS/SCI
- Training Programs
- Task Organization
- Adaptability
- Multitasking
- People Management
- Microsoft Suite
- Researching
- Teamwork Communication
- Oral Presentation
- Emotional Intelligence
- Customer Service
Timeline
Division Training
United States Air Force, USAF
2023.10 - 2024.09
Division Standardizations/Evaluations
United States Air Force, USAF
2023.06 - 2023.10
Team Lead, Imagery Support Element
United States Air Force, USAF
2023.03 - 2023.06
Team Cyber Security Liaison
United States Air Force, USAF
2021.10 - 2024.09
Geospatial Analyst/Imagery Supervisor
United States Air Force, USAF
2021.10 - 2023.03
Imagery Analyst
United States Air Force, USAF
2019.12 - 2021.09
Full Motion Video Screener
United States Air Force, USAF
2019.07 - 2019.11
Bachelor of Science - Management Information Systems
Southwestern College
Associate of Science - Intelligence Studies And Technology
Community College of The Air Force
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