Melissa Callenberger
Summary
Experienced with managing patient referrals and ensuring smooth transitions between healthcare providers. Utilizes organizational skills and attention to detail to maintain accurate records and streamline processes.
Overview
20
20
years of professional experience
Work History
Insurance Verification & Referral Team Lead
Orthopaedic Medical Group of Tampa Bay
02.2024 - Current
- Trained new team members in the insurance verification process and cross trained team members in the referral process.
- Coached team members in techniques necessary to complete job tasks.
- Verified insurance and benefits and updated patients chart with copay, coinsurance deductible information.
- Scheduled online Healow and also Zocdoc appointments.
- Helped cover between the insurance verification team and referral team depending on department needs.
- Kept track of team members daily and monthly averages for reporting along with checking for errors.
- Coached team members and provided feedback on their monthly quotas.
- Helped with interviews and onboarding for the Insurance Verification and Referral team.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Lead Referral Coordinator
Orthopaedic Medical Group of Tampa Bay
12.2020 - 02.2024
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Verified insurance using several different portals and also calling insurance when needed.
- Scheduled emergent patient appointments.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Trained new employees in referral process.
- Assisted team members by helping answer their questions.
- Helped keep the insurance list and training manual up to date.
- Helped assist manager with other tasks or projects when needed.
- Kept track of team members quality and averages.
Medical Service Representative
Orthopedic Medical Group of Tampa Bay
05.2020 - 12.2020
- Responsible for handling a high volume of inbound calls while properly addressing patient needs, according to company procedures and policies
- Responsible for reviewing, updating, inputting, and coordinating medical information by completing required data entry to electronic medical record
- Creating new patient registration, by entering patient demographics ensuring accuracy of data into EMR
- Verify, document and update insurance information with each patient encounter
- Ensure proper management, security, confidentiality of medical records, adhering to HIPAA standards
- Maintain compliance with all company policies and procedures
- Work individually carrying out assignments to completion and also in a team environment
Office Assistant
Total Therapy
08.2017 - 03.2020
- Answer incoming calls and make outgoing calls
- Responsible for filing patient documents
- Enter patient information on Practice Perfect
- Assist with billing as needed
- Mailing
- Data entry
- Collect copays, coinsurance and deductibles when necessary
- Assist office manager as needed with different tasks
Front Desk
Suncoast Skin Solutions
09.2015 - 01.2017
- Answer incoming calls and make outgoing calls to patients
- Greet and direct patients
- Check in patients by updating demographic and insurance on computer
- Check out patients and schedule follow up appointments
- Verify Insurance
- Collect copayments, coinsurance and deductibles when necessary
- Keep daily financials
- Used Nextech Software for scheduling and patient documentation
- Assist with other duties as assigned
Front Desk Receptionist
Advanced Rehabilitation
10.2012 - 09.2015
- Answer incoming calls and make outgoing calls to patients
- Schedule patients
- Verify Insurance
- Patient Registration
- Collect copayments, coinsurance and deductibles when necessary
- Balance Daily Payment Logs
- Used WebPT Software for scheduling and patient documentation
Client Systems Specialist
Florida Default Law Group
08.2008 - 12.2010
- Company Overview: Telecommute Employee
- Team player, assisted team members when necessary
- Time management, used organization skills to work efficiently with minimal supervision
- Maintained client systems by updating account information regarding legal proceedings
- Respond to client requests for information
- Responsible for updating multiple client systems with events and communications related to loan-specific activity within the foreclosure default process
- Systems used included Word, some Excel, Outlook, Vendorscape, LPS, Compass (legal database) and Lenstar
- Telecommute Employee
Lockbox Processor
Bank of America
08.2005 - 02.2007
- Responsible for reviewing customer checks and amounts and/or detailed payment information from invoices according to customer specifications
- Data Entry
- Check keying
- Pay close attention to detail, have high speed and accuracy under pressure of heavy workloads
Education
Diploma -
Kamiakin High School
Kennewick, WASkills
- Attention to detail
- Insurance verification
- Referral processing
- Electronic patient charts
- Referring physician communication
- Data entry proficiency
- Appointment scheduling
Timeline
Insurance Verification & Referral Team Lead
Orthopaedic Medical Group of Tampa Bay
02.2024 - Current
Lead Referral Coordinator
Orthopaedic Medical Group of Tampa Bay
12.2020 - 02.2024
Medical Service Representative
Orthopedic Medical Group of Tampa Bay
05.2020 - 12.2020
Office Assistant
Total Therapy
08.2017 - 03.2020
Front Desk
Suncoast Skin Solutions
09.2015 - 01.2017
Front Desk Receptionist
Advanced Rehabilitation
10.2012 - 09.2015
Client Systems Specialist
Florida Default Law Group
08.2008 - 12.2010
Lockbox Processor
Bank of America
08.2005 - 02.2007
Diploma -
Kamiakin High School
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