Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
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Melissa Calloway

Melissa Calloway

Mt. Dora,FL

Summary

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. I am a reliable medical office professional who offers years of experience working in busy settings with high patient volumes.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Owner

Vintage 46
Sorrento, FL
04.2017 - 12.2023
  • Managed daily operations of business, including hiring and training staff.
  • Created marketing campaigns to attract new customers.
  • Oversaw budgeting and financial management.
  • Maintained relationships with existing clients by providing superior customer service.
  • Collaborated with other owners on joint ventures and shared resources.
  • Organized events such as trade shows and conferences.
  • Reviewed legal documents related to business operations.
  • Ensured compliance with local, state, and federal regulations.
  • Provided direction and guidance to employees.
  • Set pricing structures according to market analytics and emerging trends.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Led startup and creation of operational procedures and workflow planning.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Developed and implemented successful sales strategies to meet business goals.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Managed sales presentations to promote product and brand benefits.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
  • Kept records for production, inventory, income and expenses.
  • Determined pricing for products or services based on costs and competition.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Interviewed, trained and supervised employees.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Developed business from ground up and prepared records and operations for smooth handover to new owners.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.

Medical Receptionist

Roper Hospital
Charleston, SC
03.2010 - 06.2014
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
  • Performed data entry tasks related to billing and collections procedures.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Protected patients by observing strict HIPAA guidelines.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Processed patient payments and scanned identification and insurance cards.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Informed patients of financial responsibilities prior to rendering services.
  • Straightened up waiting room to maintain neat and organized space.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Compiled physical and digital documents, charts and reports.
  • Gathered, transcribed and typed medical information into charts.

Education

Certified Medical Coder - Medical Coding

Trident Technical College
Charleston, SC
01-2010

Skills

  • Business Management
  • Sales Leadership
  • Product Branding
  • Client Service
  • Relationship Building
  • Verbal and Written Communication
  • Customer Relations
  • Medical Terminology Expertise
  • Insurance Verification
  • HIPAA Compliance
  • Data Entry
  • Clinical Documentation

Accomplishments

  • Best New Business 2017 award

Certification

  • AHIMA certified

References

References available upon request.

Timeline

Owner

Vintage 46
04.2017 - 12.2023

Medical Receptionist

Roper Hospital
03.2010 - 06.2014

Certified Medical Coder - Medical Coding

Trident Technical College

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Melissa Calloway