Melissa Camacho
Mercedes,TX
Summary
Efficient Office Assistant with 10 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes. Devoted to giving every customer a positive and memorable experience.
Overview
27
27
years of professional experience
Work History
Office Assistant
International and Multicultural Psychological Serv
McAllen, TX
01.2020 - Current
- Answered phone calls and welcomed visitors to office.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Maintained business records by updating customer information.
- Collected and coded various documents to prepare for filing, storage and processing.
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
- Conducted office inventory checks and requested restock of supplies.
Bank Teller
Capital One Bank N.A
Harlingen, TX
08.2014 - 08.2017
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Welcomed customers and offered pleasant service during entire transaction.
- Explained bank services, financial products and applicable fees to customers.
- Entered transactions into computer and issued customer receipts.
- Responded and assisted customers with account inquiries and updates.
- Reconciled cash and checks against computer records at end of shift.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Assistant Manager
Dollar General Store
Harlingen, TX
10.2011 - 09.2013
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Completed inventory audits to identify losses and project demand.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
Assistant Manager
Stripes Convenience Store
Harlingen, TX
08.1997 - 10.2011
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Enforced company policies and procedures to strengthen operational standards across departments.
Education
Associate of Applied Science - Health Information Technology
South Texas College
Mcallen, TX12-2020
Skills
- Business Administration
- Database Management
- Scheduling
- Invoice Processing
- Data Entry
- Inventory Management
- Clerical Support
- Contract Preparation
- Mail handling
- Office Administration
- Call handling
- File Maintenance
- Administrative Support
- Customer Service
- Positive Attitude
Timeline
Office Assistant
International and Multicultural Psychological Serv
01.2020 - Current
Bank Teller
Capital One Bank N.A
08.2014 - 08.2017
Assistant Manager
Dollar General Store
10.2011 - 09.2013
Assistant Manager
Stripes Convenience Store
08.1997 - 10.2011
Associate of Applied Science - Health Information Technology
South Texas College