MECM, Office 365 Suite, Litera Create, Litera Check, Litera NTD, Litera Metadact, Litera Compare, Cherwell, Adobe Acrobat
Melissa Camp
Carrollton,GA
Summary
Insightful Applications Manager with 18 years of IT leadership experience including navigating modern technology, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
6
6
years of professional experience
Work History
Applications / QA Manager
King & Spalding
01.2018 - Current
- Enhanced product quality by implementing rigorous testing procedures and protocols.
- Reduced software defects by closely monitoring QA processes and providing timely feedback to the development team.
- Maintained a high standard of product performance by conducting thorough regression testing on each release.
- Increased customer satisfaction with products by ensuring consistent quality across all platforms and devices.
Applications Manager
King & Spalding
01.2018 - 01.2022
- Streamlined software deployment processes for increased efficiency and reduced downtime.
- Collaborated with cross-functional teams to implement custom applications tailored to business needs.
- Managed the full lifecycle of application deployment, from initial planning to final implementation and support.
- Reduced system vulnerabilities by regularly conducting security audits and implementing necessary updates.
- Provided train the trainer and service desk training sessions on new applications, ensuring seamless adoption and improved productivity.
- Managed several rollouts from Windows, Microsoft Office to Litera products.
Education
University of West Georgia
Carrollton, GASkills
- Process Improvement Strategies
- Quality Assurance Expertise
- Industry Standards Compliance
- Test Automation Management
- Training and Mentoring Abilities
- Configuration Management
- Release Management
- Problem Solving
- Process Improvement
- Software Testing
Affiliations
- I have sat on the Board of Directors for Georgia Soccer since 2017
Software
Timeline
Applications / QA Manager
King & Spalding
01.2018 - Current
Applications Manager
King & Spalding
01.2018 - 01.2022
University of West Georgia
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