Summary

Overview

Work History

Education

Skills

Certification

Melissa Campbell

Timeline

Melissa Campbell

Georgetown,TX

Summary

Experienced in maintaining a safe and sanitary environment through effective supervision of cleaning operations in dining areas and kitchens. Demonstrated ability to resolve customer complaints promptly, contributing to a high level of customer satisfaction. Skilled in task delegation and monitoring team performance to ensure operational efficiency. Proficient in cash handling procedures, including verifying cash drawer accuracy during shifts.

Overview

years of professional experience

Certification

Work History

Shift Leader

Taco Cabana

Round Rock, TX

01.2025 - Current

Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Delegated tasks to employees and monitored activities and task completion.
Resolved customer complaints promptly to maintain a high level of satisfaction.
Set specific goals for projects to measure progress and evaluate end results.
Organized client meetings to provide project updates.
Maintained positive working relationship with fellow staff and management.
Monitored operations and reviewed records and metrics to understand company performance.

Shift Leader

Panera Bread

Pflugerville, Texas

06.2018 - 06.2023

Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
Provided exceptional customer service and maintained a positive attitude throughout the shift.
Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.

Shift Leader

Taco Cabana

Round Rock, Texas

01.2014 - 09.2016

Directed shift activities from 12 PM to 1 AM, enhancing productivity and team dynamics.
Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
Assisted in training new employees on shift operations.
Provided exceptional customer service and maintained a positive attitude throughout the shift.
Monitored employee performance and provided feedback for improvement.
Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.

Shift Leader

Whataburger Restaurants L&c

Houston, TX

06.2011 - 09.2014

Maintained an organized work environment by delegating tasks to staff as needed.
Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Resolved customer complaints promptly and professionally.
Inspected food preparation areas to ensure proper sanitation standards were met at all times.
Monitored employee performance to ensure compliance with company policies and procedures.
Adhered to all health code regulations while preparing food items for customers.
Confirmed accuracy of daily sales reports before submitting them to management for review.
Delegated tasks to employees and monitored activities and task completion.
Checked orders for quality and completeness.
Complied with company safety procedures, policies and regulations to promote safe working environment.

Education

All Courses

Medina Valley

San Antonio, TX

Skills

Staff supervision
Task delegation
Customer service
Conflict resolution
Safety compliance
Employee training
Sales analysis
Team communication
Operational monitoring

Meeting organization
Performance feedback
Work environment management
Sanitation standards
Record keeping
Shift paperwork completion
Sales reporting
Verbal and written communication
Complaint resolution

Certification

I do Have my tabc license also with my food Handlers as well