Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Cano

Sunrise,FL

Summary

Experienced professional with expertise in supervision, money handling, and administrative work. Committed to personal growth and professional excellence. Thrives on learning and embracing new challenges. Known for friendly demeanor, loyalty, and respectability. Highly organized and excels in collaborative environments. Demonstrates efficient and independent work ethic.

Overview

9
9
years of professional experience

Work History

Botox Coordinator- Part Time

First Choice Neurology
03.2022 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
  • Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
  • Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
  • Managed vendor relationships to secure best quality of services and products for organizational needs.
  • Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Keep track of the Botox medication that arrives to the office.
  • Keep in communication with the Pharmacy and patient to complete the orders.
  • Obtain Prior- authorization for botox medication.


Central Magnetic Imaging

Central Magnetic Imaging North
01.2024 - 08.2024
  • Participated in quality assurance initiatives to uphold consistent standards of excellence in imaging practices across the facility.
  • Streamlined workflows in MRI department, effectively managing multiple tasks such as screening patients, preparing exam rooms, and administering contrast agents when necessary.
  • Improved patient satisfaction rates by providing exceptional care and addressing individual concerns or needs during examinations.
  • Developed and maintained positive relationships with patients, families, and other healthcare providers to create a supportive and effective care environment.
  • Coordinated with other medical professionals on interdisciplinary teams to provide comprehensive care for patients requiring MRI scans as part of their treatment plan.
  • Contributed to positive team dynamics by working closely with colleagues, sharing knowledge and expertise for improved patient outcomes.
  • Assisted in the development of educational materials for both patients and staff, ensuring accurate information dissemination regarding MRI procedures and safety guidelines.
  • Implemented new protocols based on updated industry guidelines while maintaining compliance with all regulatory requirements related to patient care and safety.
  • Provided valuable input during regular meetings regarding ways to improve processes, increase efficiency, and enhance overall performance within the MRI department.
  • Maintained a safe environment for patients and staff by adhering to radiation safety guidelines and protocols.
  • Reduced patient anxiety with effective communication and by explaining procedures thoroughly before beginning.
  • Increased department efficiency by assisting in the scheduling of patients and optimizing appointment times.
  • Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
  • Monitored and managed inventory and supply levels of sterile and non-sterile items, contrast materials, catheters, films, and chemicals.
  • Educated patients on procedure, answering questions, and alleviating concerns.

Office Supervisor

South Florida ENT Associates
05.2022 - 01.2024


  • Train new hires
  • Making sure accounts are properly taken care of any billing situation, providing the correct information or updated information.
  • Making sure that patients have eligible insurances, referrals and authorization for their office or procedure visit.
  • Collecting copay, checking insurances or collecting balance payments.
  • Get the payroll sent out with ADP.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Generated reports detailing findings and recommendations.
  • Created and managed project plans, timelines and budgets.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained database systems to track and analyze operational data.
  • Provided exceptional customer service by addressing client inquiries promptly and professionally.
  • Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
  • Maintained a clean, organized, and professional office environment to support maximum productivity.
  • Managed daily schedules, appointments, and meetings for upper-level executives to ensure optimal time management.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Organized spaces, materials and catering support for internal and client-focused meetings.

Medical Coding and Billing Specialist

BC Medical Billing
11.2021 - 05.2022
  • Make Insurance calls to make sure patients are eligible for date of service patient was seen, receiving details on status payments
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Collaborated with healthcare providers to resolve billing issues, fostering strong professional relationships for better communication.
  • Achieved high levels of accuracy in patient data entry by consistently cross-referencing information sources and seeking clarification as needed.
  • Contributed to the development of internal policies related to medical billing procedures, promoting consistency across departments.
  • Improved efficiency of the billing process through streamlining workflows and implementing automation tools.
  • Managed a high volume of medical claims by prioritizing tasks based on due dates and urgency, preventing delays in processing.
  • Served as a liaison between patients, insurance companies, and healthcare providers to facilitate accurate claims processing and payment resolution.
  • Ensured timely payments from patients and insurance providers by monitoring outstanding balances and initiating collection efforts when necessary.
  • Communicating with clients to keep accounts up to date.
  • Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
  • Conducted periodic audits of billing records to identify errors or inconsistencies, ensuring proper documentation for future reference.
  • Established a positive work environment through open communication channels and active participation in team meetings, fostering a culture of collaboration and growth.
  • Posted and adjusted payments from insurance companies.
  • Diligently filed and followed up on third party claims.
  • Increased accuracy in billing by meticulously reviewing and verifying medical codes and patient information.
  • Confidently and adeptly handled claim denials and/or appeals.
  • Supported team members in resolving complex cases, applying problem-solving skills to reach favorable outcomes for all parties involved.
  • Optimized revenue cycle management by analyzing trends in denials and identifying areas for improvement in the billing process.
  • Performed billing and coding procedures for ambulance, emergency room, impatient, and outpatient services.
  • Maintained HIPAA compliance while managing confidential patient data, enhancing security measures for sensitive information.
  • Enhanced customer satisfaction by providing clear explanations of charges on bills, addressing concerns with patience and empathy.
  • Promptly sent out and posted all medical claims.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Verified insurance of patients to determine eligibility.
  • Posted payments and collections on regular basis.
  • Collected payments and applied to patient accounts.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
  • Filed and updated patient information and medical records.
  • Responded to customer concerns and questions on daily basis.
  • Used data entry skills to accurately document and input statements.
  • Utilized various software programs to process customer payments.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.

Medical Assistant/Receptionist

First Choice Neurology
12.2019 - 09.2021
  • Greet patients and update patients’ medical records
  • Prepare patients for examinations by taking blood pressure, weight, height, and temperature
  • Coordinating Botox orders, making sure they are on time and covered by the insurance.
  • Enhanced team productivity by collaborating closely with colleagues to streamline processes and address workflow challenges.
  • Evaluated program effectiveness regularly using feedback from both clients and staff, implementing adjustments as needed to continually improve service quality.
  • Reduced wait times for appointments by coordinating schedules effectively among counselors based on availability and client preferences.
  • Ensured timely follow-up with clients after initial consultations, addressing any questions or concerns promptly while solidifying trust in our services.
  • Managed confidential client records meticulously, safeguarding sensitive personal information in compliance with privacy regulations.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Improved communication flow by establishing daily briefing for front desk and administrative staff.
  • Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
  • Initiated system for tracking office supplies, leading to more efficient inventory management.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Prepared and processed patient referrals and transfer requests.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Assisted with medical coding and billing tasks.

Office Coordinator/Surgical Coordinator

Tenet Florida Physician Service
04.2017 - 12.2019


  • Instructed patients and families on medical diagnoses and treatment options.
  • Collaborated with consulting physicians regarding care of patients.
  • Developed strong rapport with colleagues and staff members, promoting teamwork within the workplace environment.
  • Improved patient outcomes by developing comprehensive treatment plans tailored to individual needs.
  • Coordinated patient referrals with specialists for optimal continuity of care throughout treatment process.
  • Implemented evidence-based practices into daily work routine, enhancing overall effectiveness of clinical decision-making and patient outcomes.
  • Documented interactions using correct format, codes and facility standards for optimal medical care.
  • Managed high-stress situations effectively during emergency procedures, providing life-saving interventions when needed.
  • Supervised physicians, mid-level practitioners and other health care providers and coordinated work.
  • Maintained compassionate bedside manner while communicating diagnoses and treatments with patients and their families.
  • Conducted thorough physical examinations for accurate diagnosis, leading to effective treatment strategies.
  • Utilized telemedicine services for remote consultations, expanding access to healthcare for rural patients.
  • Integrated patients' files with robust electronic health record system.
  • Remained updated on latest medical advancements through continuous professional development courses and conferences.
  • Supervised care given by other professional or non-professional personnel and instructed on proper techniques.
  • Collected, recorded and maintained patient medical history, reports and examination results.
  • Trained support staff in patient care strategies, intake requirements and requirements for assisting with different procedures.
  • Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
  • Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
  • Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
  • Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
  • Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
  • Managed inventory of surgical supplies, ordering new stock as needed to prevent shortages or delays in care provision.
  • Coordinated with anesthesia providers to ensure timely arrival and preparation for scheduled surgeries.
  • Verified insurance coverage.
  • Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Checked patients in and out and collected payments.
  • Updated patient records to reflect upcoming surgeries and medical histories.
  • Updated daily operating room calendars with accurate appointment schedules.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Assisted with medical coding and billing tasks.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.

Manager

Moe’s Southwest Grill
08.2015 - 04.2017


  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
  • Fostered positive work environment, leading to decrease in staff turnover.
  • Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
  • Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
  • Streamlined operations, adopting new scheduling system to ensure optimal staffing levels.
  • Developed loyalty program to encourage repeat business, enhancing customer retention.
  • Maintained meticulous financial records, enabling accurate budgeting and financial planning.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Education

Associate of Applied Science - Healthcare Administration

Florida Career College
Miami, FL
11.2023

Diploma - Medical Front Office & Billing

Florida Career College
Miami, FL
11.2021

High School Diploma -

High School
Miami, FL
11.2021

Diploma - Medical Assistant

Florida Career College
Miami, FL
01.2020

Skills

  • ADP Payroll
  • EMR Systems (Allscripts, ECW, Athena)
  • Procedures
  • Bilingual (English, Spanish)
  • Appointment Scheduling
  • HCPCS
  • HIPAA/OSHA
  • CPR Certified
  • Laboratory Safety and Regulatory Guidelines
  • Medication Administration
  • Medical Terminology
  • Drug Classifications
  • Medical Records & Patient
  • Clinical Assisting
  • Techniques
  • Injection Procedures
  • Relationship Building
  • Work Planning and Prioritization
  • Data Entry
  • Customer Service
  • Schedule Coordination
  • Document Management
  • Scheduling and calendar management
  • Recordkeeping
  • Presenting Ideas and Plans
  • Staff Management
  • Meeting Coordination
  • Event Planning
  • Staff Supervision
  • Insurance Verification
  • Patient Registration
  • Medical Billing
  • Multitasking and Organization
  • Microsoft Office
  • Team Leadership
  • Decision-Making
  • Phone and Email Etiquette
  • Staff Scheduling
  • Workflow Planning
  • Administrative Management
  • New Hire Orientation
  • Policy and procedure modification
  • Cross-Functional Collaboration
  • Comprehension of CPT, ICD-10-CM, HCPCS/Modifiers and Auditing
  • Adhered to regulatory/payer guidelines and policies & procedures
  • Acquainted with Medicare rules and regulations
  • Obtained referrals and pre-authorizations as required for procedure
  • Followed up on unpaid claims within standard billing cycle timeframe
  • Familiar with CMS-1500, EOB, SOAP Notes and office procedures
  • Experienced with a variety of Medical Practice Management Software, as well as Electronic Health Records
  • Comprehensive knowledge of ICD-9 and ICD-10 Diagnostic and Procedural Coding, Current Procedural Terminology Coding, HCPCS Level II Coding and Coding Compliance

Timeline

Central Magnetic Imaging

Central Magnetic Imaging North
01.2024 - 08.2024

Office Supervisor

South Florida ENT Associates
05.2022 - 01.2024

Botox Coordinator- Part Time

First Choice Neurology
03.2022 - Current

Medical Coding and Billing Specialist

BC Medical Billing
11.2021 - 05.2022

Medical Assistant/Receptionist

First Choice Neurology
12.2019 - 09.2021

Office Coordinator/Surgical Coordinator

Tenet Florida Physician Service
04.2017 - 12.2019

Manager

Moe’s Southwest Grill
08.2015 - 04.2017

Associate of Applied Science - Healthcare Administration

Florida Career College

Diploma - Medical Front Office & Billing

Florida Career College

High School Diploma -

High School

Diploma - Medical Assistant

Florida Career College

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Melissa Cano