Melissa Carbone
Winnebago,IL
Summary
Highly efficient associate/leader well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
6
6
years of professional experience
Work History
Fish Orderfill Associate
PetSmart Distribution Center
10.2023 - Current
- Listens to headset to timely and accurately pick the correct fish for shipment to each store.
- Uses tipper tie machine to oxygenize fish bags and tie them off and then packs bags into boxes for shipping.
- Exceeds top tier (118%) bonus payout in production each month.
- Effortlessly picks correct number of fish per bucket with no errors.
Mod Orderfill Associate
PetSmart Distribution Center
10.2022 - 10.2023
- Used headset to timely and accurately pick the correct product and number of said product for each store.
- Exceeded top tier (118%) bonus payout in production each month.
- Effortlessly picked the correct products and quantity of each product with little or no error.
Store Manager
Dollar General
07.2021 - 10.2022
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Recruited, hired and trained new team members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
Dollar General
01.2018 - 07.2021
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
Earlville Jr/Sr High School
Earlville, IL05.2014
Skills
- Client Engagement
- Cash Register Operation
- Customer Relationship Management
- Self-Motivated and Disciplined
- Order Fulfillment
- Attention to Detail
Timeline
Fish Orderfill Associate
PetSmart Distribution Center
10.2023 - Current
Mod Orderfill Associate
PetSmart Distribution Center
10.2022 - 10.2023
Store Manager
Dollar General
07.2021 - 10.2022
Assistant Store Manager
Dollar General
01.2018 - 07.2021
High School Diploma -
Earlville Jr/Sr High School
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