Melissa Carbone
East Providence,RI
Summary
Practical Clinical Supervisor with more than 20 years of experience and background in mental health and substance use care. Focused on developing teams' clinical knowledge, decision-making skills and performance standards. Eager to bring talent and expertise to growing department.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Clinical Director
Lifespan: Rhode Island Hospital
02.2023 - Current
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
- Cultivated a positive organizational culture that supported employee engagement, teamwork, open communication, ethical behavior, accountability.
- Conducted regular performance evaluations for clinical staff, identifying areas for improvement and providing constructive feedback for growth.
- Developed and maintained strong interdisciplinary team collaboration to ensure optimal patient outcomes.
- Developed, implemented, revised, and evaluated policies and procedures.
- Enhanced patient care by implementing evidence-based clinical practices and protocols.
- Streamlined clinical operations for improved efficiency and reduced costs.
- Improved overall clinic functioning by creating standardized processes and procedures for daily operations.
- Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
- Developed and implemented strategic plans enabling facility to meet budgetary and quality assurance goals.
- Collaborated with physicians and other healthcare professionals to develop comprehensive patient treatment plans.
- Directed crisis intervention services when necessary; provided support during critical incidents, and ensured the well-being of all involved parties.
- Led accreditation efforts, resulting in successful audits and continued compliance with regulatory standards.
- Implemented new policies and educated staff on changes.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Substance Use Clinician
Lifespan: Rhode Island Hospital
02.2019 - 02.2023
- Implemented crisis intervention strategies when needed, ensuring immediate safety measures were in place for at-risk patients.
- Delivered high-quality patient care by conducting thorough assessments, developing treatment plans, and providing ongoing therapeutic support.
- Advocated for patients within the healthcare system to ensure access to appropriate resources and services when needed.
- Conducted group therapy sessions to facilitate skill development, coping strategies, and emotional processing among participants.
- Provided patients with detailed information about symptoms, causes and treatment expectations.
- Increased patient satisfaction scores through empathetic listening, clear communication, and timely resolution of concerns.
- Maintained up-to-date knowledge on industry best practices, attending conferences and participating in continuing education opportunities.
- Teamed with other physicians, specialists, and health care providers to provide well-rounded care for complex cases.
Practice Manager
Lifespan: Rhode Island Hospital
04.2017 - 02.2019
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Developed policies and procedures for effective practice management.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Provided supervision and management to team of support personnel.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Created and implemented organizational policies and procedures.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
Clinic Coordinator
Gateway Healthcare, Lifespan
12.2004 - 04.2017
- Enhanced clinic efficiency by coordinating staff schedules, ensuring optimal coverage during peak hours.
- Collaborated with clinical staff to develop educational materials for patients, improving their understanding of treatment plans and overall health outcomes.
- Ensured compliance with healthcare regulations by staying up-to-date on industry standards and implementing necessary changes in clinic procedures.
- Reduced patient wait times through effective management of patient flow and resource allocation.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Classroom Behavioral Specialist
Bradley Hospital
08.2002 - 12.2004
- Developed positive relationships with students, fostering trust and encouraging growth in social skills.
- Implemented evidence-based practices to decrease negative behaviors and increase pro-social skills in students.
- Reduced instances of classroom disruptions through proactive behavioral interventions.
- Supported students with emotional and behavioral disorders by creating tailored coping strategies.
- Worked closely with interdisciplinary teams to develop comprehensive support plans for at-risk students.
- Collaborated with educators to create a supportive learning environment for all students.
- Provided crisis intervention services during critical situations involving emotionally distressed or volatile individuals.
- Enhanced communication between parents and school staff, addressing concerns and promoting student success.
- Improved student behavior by developing and implementing individualized behavior plans.
Residential Counselor
Bradley Hospital
09.1997 - 08.2002
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Monitored and documented client progress toward meeting goals and objectives.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
- Collaborated with multidisciplinary team to develop comprehensive treatment plans, improving residents'' progress.
Education
Master of Arts - Mental Health Counseling
Southern New Hampshire University
Hooksett, NH05.2021
Bachelor of Arts - Psychology
Providence College
Providence05.1997
Skills
- Clinical Quality Improvement
- Employee Performance Evaluations
- Resource Coordination
- Direct Patient Care
- Exemplary communication skills
- Clinical Leadership
- Critical Thinking
- Decision-Making
- Patient Advocacy
- Patient Care Assessment
Certification
- Licensed Chemical Dependency Professional (LCDP) - since 2013
Timeline
Clinical Director
Lifespan: Rhode Island Hospital
02.2023 - Current
Substance Use Clinician
Lifespan: Rhode Island Hospital
02.2019 - 02.2023
Practice Manager
Lifespan: Rhode Island Hospital
04.2017 - 02.2019
Clinic Coordinator
Gateway Healthcare, Lifespan
12.2004 - 04.2017
Classroom Behavioral Specialist
Bradley Hospital
08.2002 - 12.2004
Residential Counselor
Bradley Hospital
09.1997 - 08.2002
Master of Arts - Mental Health Counseling
Southern New Hampshire University
Bachelor of Arts - Psychology
Providence College