Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Card

Customer Service
Daly City,CA

Summary

Driven Car Sales Consultant and Assistant Manager at Enterprise Mobility, adept in leveraging sales strategies and client relationship building to exceed targets. Demonstrated ability to increase customer loyalty through exceptional service and persuasive techniques. Skilled in financial acumen and customer relationship management, fostering significant business growth and client retention.

Overview

3
3
years of professional experience

Work History

Car Sales Consultant

Enterprise Mobility
12.2022 - 07.2024
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Answered telephone and email inquiries from potential customers.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Responded to customer enquiries via telephone and email.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Developed strong rapport with customers and created positive impression of business.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Assistant Manager - Enterprise Rent-A-Car

Enterprise Mobility
07.2021 - 11.2022
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

Bachelor of Arts - Sports Science

University of San Francisco
San Francisco, CA
03.2022

Skills

  • Sales Strategies
  • Persuasion techniques
  • Financial Acumen
  • Client Relationship Building
  • Documentation And Reporting
  • Issue Resolution
  • Customer Relationship Management
  • Pre-owned vehicles
  • Test drives
  • Demonstrating Vehicle Features
  • Friendly and Enthusiastic
  • Aftermarket products
  • Vehicle preparation
  • Sales closing
  • Follow-up skills
  • Customer Service
  • Appointment Scheduling

Timeline

Car Sales Consultant

Enterprise Mobility
12.2022 - 07.2024

Assistant Manager - Enterprise Rent-A-Car

Enterprise Mobility
07.2021 - 11.2022

Bachelor of Arts - Sports Science

University of San Francisco

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Melissa CardCustomer Service