Melissa Carey
Whitesboro,United States
Summary
Multi-line Claims Supervisor dedicated to quality investigation, adjustment and supervision of diverse cases. Blends strategic planning and leadership strengths to establish top-performing claims adjusters. Trains and mentors staff, optimizing compliance with policies, procedures and applicable laws.
Overview
24
24
years of professional experience
Work History
Material Damage Claims Supervisor/ Remote
Utica National Insurance Group
08.2022 - Current
- Assisted in the selection of new claims adjusters, ensuring they possessed the necessary skills and expertise to excel in their roles
- Built talented teams of 6 claims adjusters dedicated to timely and compliant resolutions.
- Fostered a positive work environment that promoted collaboration, teamwork, and open communication among staff members.
- Resolved complex claims issues with thorough investigation, resulting in fair settlements for all parties involved.
- Conducted regular audits of claim files, ensuring compliance with company policies and industry regulations.
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Maintained up-to-date knowledge on industry trends, best practices, and regulatory changes to ensure optimal decision-making in the claims management process...
- Contributed to the development and implementation of departmental goals and objectives, aligning them with broader organizational strategies.
Senior BI/General Liability Claims Adjuster/Remote
Utica National Insurance Group
12.2020 - 08.2022
- Examined claims forms and other records to determine insurance coverage.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Answered questions posed by insured and attorneys.
- Negotiated Bodily Injury settlement agreements to resolve disputes.
- Maintained contact with claimants and attorneys to determine treatment status.
- Investigated claims involving potential and suspected fraudulent activities.
- Verified insurance claims and determined fair amount for settlement.
- Partnered with legal counsel on litigation cases.
Auto BI/PD Claims Adjuster/ Remote
Utica National Insurance Company
09.2019 - 12.2020
- Investigated, analyzed, and evaluated Personal and Commercial Automobile and Bodily Injury Claims.
- Referred questionable claims to company SIU investigator.
- Provided top-notch claims service to both personal and commercial policyholders.
- Oversaw salvage and dispatched field assignments.
- Obtained recorded or written statements and collected supporting documentation including police reports, surveillance reports, and medical information.
- Completed negotiations with third parties to ensure reasonable and fair settlements.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
Mastery Customer Relationship Specialist/ Remote
The Hartford Insurance Group
01.2012 - 09.2019
- I was one of twelve go to people for Customer relationship representatives, underwriting assistants and underwriters for Small Commercial and Middle Market Insurance questions around policy coverages, endorsements and system implementation.
- My department supported three call centers by offering a lifeline to anyone internal who had insurance coverage or procedural questions as well as supporting some underwriting functions.
- I am well versed in Commercial Auto, Business Owners, Commercial Package, Umbrella, Workers Compensation, and Marine.
Freight ID associate
Walmart Distribution Center
01.2007 - 08.2010
- Worked in a Distribution Center, receiving freight, loading tractor trailers with freight and labeling boxes with store destination information.
Home Theater Supervisor/Inventory Control
Best Buy Inc
01.2002 - 01.2007
- Managed 10+ associates, drove sales, customer service, cash handling, coaching and training of new sales associates, scheduled home deliveries, handled all inventory replenishment, cycle counts of inventory and discrepancies.
Assistant Store Manager
Aeropostale
01.2000 - 01.2002
- Provided customer service, cash handling and merchandising of store.
- Interviewed and evaluated job applicants.
- Modified time lines and work schedules according to company needs.
- Handled returns and exchanges of defective products for customers.
- Provided performance coaching and implement strategies for career development.
- Managed 10+ associates
- Developed and implemented improved policies and procedures, resulting in improved efficiency and productivity.
- Effective management, technical, and supervisory skills.
- Met or exceeded all performance goals to date.
- Recognized for long hours, commitment to customers, attention to detail, professionalism, and follow-up.
- Served as a trainer/mentor for new hires, teaching practical applications and maintaining quality control.
- Mentored new employees on company objectives, business standards, and employee expectations.
Timeline
Material Damage Claims Supervisor/ Remote
Utica National Insurance Group
08.2022 - Current
Senior BI/General Liability Claims Adjuster/Remote
Utica National Insurance Group
12.2020 - 08.2022
Auto BI/PD Claims Adjuster/ Remote
Utica National Insurance Company
09.2019 - 12.2020
Mastery Customer Relationship Specialist/ Remote
The Hartford Insurance Group
01.2012 - 09.2019
Freight ID associate
Walmart Distribution Center
01.2007 - 08.2010
Home Theater Supervisor/Inventory Control
Best Buy Inc
01.2002 - 01.2007
Assistant Store Manager
Aeropostale
01.2000 - 01.2002
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