Summary
Overview
Work History
Education
Skills
Timeline
Melissa Carlsen

Melissa Carlsen

Kingston,WA

Summary

As a self-employed professional with extensive experience in both housekeeping and hairdressing, I excel in creating welcoming environments and stunning visual presentations. Known for exceptional communication and detail-oriented service, I consistently enhance guest satisfaction and loyalty. My expertise in safe cleaning practices and creative styling techniques, coupled with a proven track record of efficiency, positions me as a valuable asset to any team.

Overview

37
37
years of professional experience

Work History

Housekeeper

Self
06.1988 - Current
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Adhered to professional house cleaning checklist.
  • Dusted picture frames and wall hangings with cloth.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Verified cleanliness and organization of storage areas and carts.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Polished fixtures to achieve professional shine and appearance.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
  • Changed bed linens and collected soiled linens for cleaning.
  • Sorted, laundered and put away various laundry items.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Handled requests for extra linens, toiletries and other supplies.

Senior Hairdresser

Self
02.1989 - Current
  • Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
  • Coordinated and facilitated new hire training to maintain consistency of salon services.
  • Investigated and resolved complaints to satisfy guests and maintain good business practices.
  • Produced creative and technically accurate visual presentations using most current styling trends.
  • Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
  • Initiated and engaged clients in conversations as part of personalized service.
  • Answered phone calls and emails to schedule client appointments.
  • Used social media platforms to promote salon and services.
  • Maintained regular client list and successfully handled walk-in customers.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.

Education

Associates - Cosmetology

Evergreen Cosmetology School, Bellevue, WA
02.1989

Graduated - General Studies

Redmond Highschool , Redmond, WA
06.1982

Skills

  • Dusting
  • Cleaning techniques
  • Safe cleaning with chemicals
  • Linen replacement
  • Restroom detailing
  • Deep cleaning
  • Ergonomics and safety training
  • Linen replenishment
  • Quality assurance
  • Complex Problem-solving
  • Health and safety compliance
  • Exceptional time management
  • Physically strong
  • Washing windows
  • Budget control
  • Upholstery care
  • Closet detailing
  • Watering plants
  • Safety protocols
  • Housekeeping
  • Appliance maintenance
  • Mopping and sweeping
  • Building maintenance
  • Window cleaning
  • Vacuuming
  • Tile and grout care
  • Exceptional communicator
  • Interior window washing
  • Guest relations
  • Guest amenity replenishment
  • Chemical handling
  • Polishing surfaces
  • Excellent oral and written communication
  • Kitchen sanitizing
  • Infection control
  • Residential cleaning
  • Customer-oriented
  • Customer feedback management
  • Dusting furniture
  • Room preparation
  • Cleaning light fixtures
  • Sorting and washing laundry
  • Detail-oriented
  • Basic maintenance
  • Ironing clothing
  • Product knowledge
  • Surface disinfection
  • Inventory control
  • Hospitality background
  • Interior and exterior cleaning
  • Commercial and residential cleaning
  • Vacuuming and sweeping
  • Multitasking and organization
  • Hardworking
  • Able to lift 45 lbs
  • Waste disposal
  • Folding clean laundry
  • English language fluency
  • Ceiling fan cleaning
  • Ordering cleaning supplies

Timeline

Senior Hairdresser - Self
02.1989 - Current
Housekeeper - Self
06.1988 - Current
Evergreen Cosmetology School - Associates, Cosmetology
Redmond Highschool - Graduated , General Studies

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