Melissa Carlson
Boca Raton,FL
Summary
Proficient Office Coordinator successful at efficiently and accurately managing records and databases. Articulate communicator with natural leadership skills and team building expertise demonstrated through 18 years of experience in office environments. History of improving processes and increasing team efficiency.
Overview
24
24
years of professional experience
Work History
Physician Office Coordinator
Baptist Health Medical Group North
Boca Raton, FL
07.2019 - Current
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Reported on daily office activities to help my manager stay on top of dynamic conditions and make proactive decisions.
- Managed workflow and employees while maintaining a positive and pleasant working environment.
- Coordinated the daily operations relative to patient car and managed physicians schedules.
- Oversee computerized patient management system functions and ensure any and all office matters are handled effectively, professionally, and in an expeditious manner.
- Interacted with patients by phone, email or in-person to ensure patient satisfaction
- Trained new employees on administrative procedures, electronic medical records system, company policies and performance standards.
- Maintain an open line of communication with physicians to ensure their needs are met.
Surgical Scheduler
Baptist Heath/Bocacare/Surgical Associates
Boca Raton, FL
02.2014 - Current
- Followed physician's orders and availability calendar to schedule procedures.
- Expertly managed planning, scheduling and coordination of inpatient and outpatient procedures.
- Coordinated with facilities to set up surgeries for 10 surgeons.
- Coordinated with other physicians on their availability to assist during procedures.
- Communicated with three hospitals and two outpatient facilities to obtain operating time for a physician.
- Sent surgical orders to hospitals and primary care and/or cardiologist to obtain consents for surgery.
- Contacted hospitals to confirm patients medical histories and prevent inaccuracies.
- Provided proper documentation to loss prevention to ensure surgical approval.
- Set up surgical assistants for the physicians who requested them.
- Ensured proper equipment was in the operating room for physician use.
Medical Office Coordinator
BocaCare
Boca Raton, FL
11.2016 - 07.2019
- Reported on daily office activities to help my manager stay on top of dynamic conditions and make proactive decisions.
- Managed workflow and employees while maintaining a positive and pleasant working environment.
- Coordinated the daily operations relative to patient car and managed physicians schedules.
- Oversee computerized patient management system functions and ensure any and all office matters are handled effectively, professionally, and in an expeditious manner.
- Interacted with patients by phone, email or in-person to ensure patient satisfaction
- Trained new employees on administrative procedures, electronic medical records system, company policies and performance standards.
- Maintain an open line of communication with physicians to ensure their needs are met.
Front Office Supervisor
Surgical Associates
Boca Raton, FL
01.2009 - 02.2014
- Created, documented and updated company policies to guide front office personnel in patient excellence and office best practice.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Coached employees through day-to-day work and complex problems.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime and ensure patient flow.
- Dispersed petty cash to employees and collected and managed receipts.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Trained new employees on the electric medical record system, how to recognize insurance , copay and referral requirements, and to how prepare physician charts.
- Interpreted management directives to define and document administrative staff processes.
- Updated patient information and posted charges in system to ensure revenue for the practice.
Call Center Team Lead
Surgical Associates
Boca Raton, FL
06.2006 - 01.2009
- Responded to team support questions quickly to maintain call center efficiency.
- Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Generated reports detailing metrics such as call times and satisfaction ratings.
- Responded to patient requests for appointments and physician information.
- Oversaw a team of 5 agents focused on appointments and patient calls.
- Learned and maintained in-depth understanding of practice information, providing knowledgeable responses to diverse questions.
- Collaborated with nurses and physicians to correct mistakes, block schedules, and maintain call schedule reports.
Lead Medical Records Coordinator
Surgical Associates
Boca Raton, FL
04.2004 - 06.2006
- Processed medical records requests from outside providers according to facility, state and federal law.
- Kept accurate log of requests for medical information and records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Identified new methods to optimize medical records management.
- Maintained accuracy, completeness and security for medical records and health information.
- Interacted and communicated easily with department personnel and public.
- Established and managed policies for completing, coding, signing and indexing records.
- Recorded patients' medical history, status, services provided and other information necessary for compliance with reporting requirements.
- Maintained patient confidence by keeping patient records information confidential.
- Maintained patient records in compliance with security regulations.
- Reviewed charts and flagged incomplete or inaccurate information.
- Delivered charts to assigned areas of physician practice for upcoming appointments.
- Gathered patient information by collecting demographic information from variety of sources.
- Trained 3 direct reports on office procedures and policies to maximize office productivity.
Education
No Degree - Biology
Wingate University
Wingate, NCSkills
- Activity Logging and Reporting
- Report Reconciliation
- Office Production Evaluation
- Team Management
- Staff Training
- Office Management
- Office Workflow Support
- Task Prioritization
- Employee Motivation
- Confidence and Drive
Timeline
Physician Office Coordinator
Baptist Health Medical Group North
07.2019 - Current
Medical Office Coordinator
BocaCare
11.2016 - 07.2019
Surgical Scheduler
Baptist Heath/Bocacare/Surgical Associates
02.2014 - Current
Front Office Supervisor
Surgical Associates
01.2009 - 02.2014
Call Center Team Lead
Surgical Associates
06.2006 - 01.2009
Lead Medical Records Coordinator
Surgical Associates
04.2004 - 06.2006
No Degree - Biology
Wingate University
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