Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Carlson

Davenport,IA

Summary

Proven professional with a history at Lundgren Family Chiropractic, adept in patient care and data entry efficiency. Excelled in improving patient satisfaction and maintaining high accuracy in data management. Skilled in therapy delivery and effective communication, I bring a track record of organizational skill development and a commitment to professionalism.

Overview

5
5
years of professional experience

Work History

Chiropractic Assistant

Lundgren Family Chiropractic
Rock Island, IL
09.2024 - Current
  • Implemented patient satisfaction surveys to identify areas for improvement.
  • Contacted medical facilities to schedule patients for admission.
  • Checked out patients at end of visit, collecting any remaining balances due from them.
  • Acquainted patients with therapy procedures by explaining purpose and results of exercises.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Trained new staff on office procedures and patient care techniques.
  • Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Assisted with patient intake, including taking vitals such as height, weight and blood pressure.

Data Entry Clerk/Administrative Assistant

Kone
Moline, IL
06.2020 - 02.2024
  • Prepared summaries of daily work completed for review by supervisors.
  • Maintained confidentiality of sensitive information entered into the system.
  • Discussed project scope and objectives with supervisors to understand particular data needs and develop input guidelines maximizing database impact while excluding irrelevant data.
  • Operated various office equipment such as scanners, printers. when required.
  • Proofread and edited documents to correct errors.
  • Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
  • Checked source documents against entered data to ensure accuracy.
  • Updated existing records with new or revised information as needed.
  • Scanned documents into appropriate databases for storage purposes.
  • Entered data into spreadsheets, documents and databases with high accuracy rate.
  • Maintained database by entering new and updated customer and account information.

Education

Bachelor of Arts - Business Administration

St. Ambrose University
Davenport
12-2021

Associate of Arts - Radio/TV Broadcasting

Black Hawk College
Moline, IL
05-2005

Skills

  • Inventory restocking and oversight
  • Electric muscle stimulation
  • Therapy delivery
  • Treatment tracking
  • Massage therapies
  • Effective written and verbal communication
  • Professionalism and ethics
  • Appointment scheduling
  • Patient care
  • Organizational skills development
  • Billing support
  • Time management mastery
  • Data entry efficiency
  • Insurance verification
  • Patient information maintenance
  • Scheduling appointments management

Timeline

Chiropractic Assistant

Lundgren Family Chiropractic
09.2024 - Current

Data Entry Clerk/Administrative Assistant

Kone
06.2020 - 02.2024

Bachelor of Arts - Business Administration

St. Ambrose University

Associate of Arts - Radio/TV Broadcasting

Black Hawk College

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Melissa Carlson