Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Carlson

Davenport,IA

Summary

Proactive and detail-oriented professional with experience at Lundgren Family Chiropractic and KONE Corporation, excelling in telephone etiquette and data entry. Demonstrated success in improving patient satisfaction and streamlining billing processes, achieving a high level of trust and efficiency. Skilled in medical terminology and insurance verification, with a strong focus on confidentiality and patient care.

Diligent Desired Position with keen eye for detail and precision in data management tasks. Proven ability to maintain data accuracy and handle large volumes of information efficiently. Demonstrated expertise in utilizing office software and strong organizational skills.

Overview

4
4
years of professional experience

Work History

Chiropractic Assistant

Lundgren Family Chiroractic
09.2024 - Current
  • Answered phones to respond to customer questions, provide information and schedule appointments.
  • Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
  • Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
  • Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
  • Input patient data into computer system using Software and checked information for accuracy.
  • Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
  • Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
  • Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.

Data Entry Clerk/Administrative Assistant

KONE Corporation
06.2021 - 02.2024
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Sorted documents and maintained organized filing process.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Created and maintained data entry logs to track data entry activities.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

Education

Bachelor Of Arts - Business Administration

Saint Ambrose University
Davenport, IA
12.2021

Associates - Radio And Television Broadcasting

Black Hawk College
Moline, IL
05.2005

Skills

  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Insurance verification
  • Microsoft Word
  • Data entry
  • Microsoft Excel
  • Attention to detail
  • Accuracy and attention to detail
  • Time management

Timeline

Chiropractic Assistant

Lundgren Family Chiroractic
09.2024 - Current

Data Entry Clerk/Administrative Assistant

KONE Corporation
06.2021 - 02.2024

Bachelor Of Arts - Business Administration

Saint Ambrose University

Associates - Radio And Television Broadcasting

Black Hawk College

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Melissa Carlson