Melissa Carranza-Mata
BURKBURNETT,TX
Summary
Adept at enhancing customer satisfaction and sales, I excelled as a Jewelry Sales Associate at Walmart, leveraging my bilingual skills and cash handling expertise. Demonstrated professionalism by efficiently managing transactions and fostering strong customer relationships, contributing to a positive and secure shopping environment. Achieved commendable levels of accuracy in cash drawer balancing and customer service.
Overview
13
13
years of professional experience
Work History
Main Bank Cahier
Comanche Red River Casino
11.2020 - 12.2024
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Completed monthly reconciliation reports accurately, ensuring timely submission to upper management for review purposes.
- Collaborated with team members to achieve high levels of performance and maintain a positive work environment.
- Maintained a balanced cash drawer, ensuring accuracy in all transactions and minimizing discrepancies.
- Conducted regular audits to ensure adherence to established policies and procedures, maintaining a strong control environment within the main bank.
- Handled large volumes of cash confidently, maintaining strict security measures to protect both assets and customers.
- Maintained a high level of confidentiality when handling sensitive customer information, adhering to strict data protection policies at all times.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Jewelry Sales Associate
Walmart
03.2012 - 05.2020
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA10.2018
Skills
- Organization and planning
- Professionalism and ethics
- Listening and comprehension
- Cash handling expertise
- Cash drawer balancing
- Strong work ethic
- Excellent time management skills
- Customer relationship building
- Cash counting
- Friendly
- Cash handling
- Positive
- Approachable
- Cheerful
- Bilingual in language
Languages
Spanish
Professional Working
Timeline
Main Bank Cahier
Comanche Red River Casino
11.2020 - 12.2024
Jewelry Sales Associate
Walmart
03.2012 - 05.2020
High School Diploma -
Penn Foster Career School
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