Melissa Carrasquillo

Work History

Francescas Boutique

04.2022 - 04.2023

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Increased sales through effective merchandising strategies and targeted promotions.

The B12 Store

01.2016 - 08.2017

Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Performed medical records management, including filing, organizing and scanning documents.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Improved patient experiences by efficiently managing appointments and maintaining organized medical records.

Flipflopshops

07.2020 - 04.2022

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Completed point of sale opening and closing procedures.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Rotated merchandise and displays to feature new products and promotions.

DNA Restoration

08.2017 - 06.2020

Worked under guidance of experienced professionals to learn trade best practices and techniques.
Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
Enhanced practical skills by assisting experienced professionals in various tasks.
Adhered to company policies, procedures, and safety guidelines during daily work activities.
Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
Prepared worksite by setting up required tools and supplies.