Melissa Carriger
Chino,CA
Summary
A dynamic leader with a proven track record at Palm Beach Tan, I excel in client satisfaction and inventory management. Leveraging exceptional decision-making and employee development skills, I've significantly enhanced customer loyalty and operational efficiency. My approach focuses on achieving results through meticulous attention to safety and security, alongside fostering strong employee and client relations.
Overview
13
13
years of professional experience
Work History
Salon Manager
Palm Beach Tan
02.2020 - Current
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Product Specialist
Avenue C
01.2018 - 10.2018
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Continually expanded knowledge of Avenue C's inventory product line.
- Optimized inventory management, ensuring timely availability of products for customers.
- Implemented quality control measures for product enhancements, ensuring high standards and customer satisfaction.
Sales Associate
Carter's Childrenswear
08.2016 - 11.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Store Associate
Stater Brothers Markets
08.2011 - 03.2015
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained tidy and organized store to comply with cleanliness standards.
- Answered questions about store policies and addressed customer concerns.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
Education
Associate of Science - General Studies
Mount San Jacinto College
San Jacinto, CA06.2026
Skills
- Customer Service
- Employee Development
- Decision-making skills
- Problem-solving skills
- Client satisfaction
- Salon safety and security
- Scheduling
- Business Development
- Inventory controls
- Financial Management
- Recruitment and hiring
- Health and Safety Regulations
- Product Promotion
- Profit enhancement
- Budget Administration
Timeline
Salon Manager
Palm Beach Tan
02.2020 - Current
Product Specialist
Avenue C
01.2018 - 10.2018
Sales Associate
Carter's Childrenswear
08.2016 - 11.2017
Store Associate
Stater Brothers Markets
08.2011 - 03.2015
Associate of Science - General Studies
Mount San Jacinto College
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