Summary
Overview
Work History
Education
Skills
Technician in training license
Timeline
Generic

Melissa Carroll

Cottonwood,AZ

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Driven Pharmacy Technician with 2 years of experience and success in working within fast-paced pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.

Overview

5
5
years of professional experience

Work History

Pharmacy Technician

Walgreens
01.2024 - Current
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.

Medical Front Office Coordinator

Northern Arizona Health Care
09.2019 - 08.2020
  • Streamlined patient registration processes by implementing efficient check-in procedures and digital forms.
  • Enhanced patient satisfaction through prompt responses to inquiries, accurate appointment scheduling, and clear communication of policies.
  • Collaborated with medical staff to coordinate patient flow and ensure timely access to care.
  • Maintained a well-organized front office environment, contributing to a positive patient experience.

Customer Service Associate

The Home Depot Store
12.2018 - 10.2019
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Streamlined communication with clients for improved service experiences and increased loyalty.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

Education

Associate of Applied Science - Business Management

Maricopa Community Colleges - Glendale Community College
Glendale, AZ
05.2015

Associate of Applied Science - Business Management

Everest College of Phoenix
Phoenix, AZ
05.2014

High School Diploma -

Barry Goldwater High School
Phoenix, AZ
05.2001

Skills

  • Insurance Verification
  • Supply Restocking
  • Drug Inventory Control
  • Medication Dispensing
  • Drug Inventory Management
  • Prescription Filling
  • Workflow Optimization
  • Problem-Solving Skills
  • Receiving Incoming Supplies
  • Insurance Billing

Technician in training license

I have my tech in training license. About 1 month of getting my actual license.

Timeline

Pharmacy Technician

Walgreens
01.2024 - Current

Medical Front Office Coordinator

Northern Arizona Health Care
09.2019 - 08.2020

Customer Service Associate

The Home Depot Store
12.2018 - 10.2019

Associate of Applied Science - Business Management

Maricopa Community Colleges - Glendale Community College

Associate of Applied Science - Business Management

Everest College of Phoenix

High School Diploma -

Barry Goldwater High School

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Melissa Carroll