Melissa Carroll

Cultivated a positive attitude to steer calls towards favorable outcomes.

Assisted callers in ordering new cards and entitlement letters.

• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Met customer call guidelines for service levels, handle time and productivity.
• Responded proactively and positively to rapid change.
• Identified and resolved discrepancies and errors in customer accounts.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Educated customers about billing, payment processing and support policies and procedures.

Cultivated a positive attitude to steer calls towards favorable outcomes.

Assisted callers in ordering new cards and entitlement letters.

Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Through my own lefties experience strength and hope I helped other women see that Recovery was possible. Help them with community resources to assist them in changing their lives.

• Managed inventory control, cash control, and store opening and closing procedures.
• Approved regular payroll submissions for employees.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Completed point of sale opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Interacted well with customers to build connections and nurture relationships.
• Trained and guided team members to maintain high productivity and performance metrics.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Reconciled daily sales transactions to balance and log day-to-day revenue.