Melissa Carter
Spruce Pine,NC
Summary
Driven Executive Assistant adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency and achieve organizational objectives. Over twenty years of experience support leaders in management and executive roles.
Overview
18
18
years of professional experience
Work History
Executive Assistant / Office Manager
BRP, US Inc. / Evinrude
Spruce Pine, North Carolina
01.2017 - Current
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
- Coordinated complex annual meeting involving presenters, global attendees, encompassing livestream production, remote location arrangements, and senior executive accommodations.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Allocated executive tasks and managed complex calendars and administrative functions.
- Managed all employees complex and frequently changing travel arrangements and coordinated pre-planning of trips.
- Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
- Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
- Implemented updated policies and practices for organization and monitored effect.
- Created expense reports, budgets and filing systems for all departments.
- Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
- Worked with Leadership Team to coordinate and complete special projects.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Created appropriate documentation for members of board and senior leadership before meetings.
- Scheduled appointments and handled calenders for senior leadership.
- Prepared presentations, materials and documentation for use by [Job title] in meetings and engagements.
- Accomplished special objectives and projects according to requests from top management.
- Maintained confidential, administrative support to executive team and members of board of directors.
- Served as resource for research and information for Site Leader and Plant Manager.
- Assisted senior management with major initiatives and projects including Employee Suggestion Program, Safety Council, and Leadership initiatives.
- Supported human resources department in payroll and responding to NC State unemployment applications.
- Screened incoming mail, publications and other correspondence directed to management team members.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Administrative Assistant
Mountain Air Country Club
Burnsville, North Carolina
05.2015 - 08.2016
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Offered office-wide [Type] software support and training, including troubleshooting issues and optimizing usage.
- Created PowerPoint presentations for business development purposes.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Maintained staff directory and company policy handbook for human resources department.
- Routed incoming calls and faxes and drafted detailed messages to expedite response.
- Arranged rapid office equipment repair and maintenance with vendors.
- Offered departmental administrative support.
- Coached new employees on administrative procedures, company policies and performance standards.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Processed invoices for accounts payable
- Maintained certificate of Liability insurance for all vendors
Independent Contractor
Gryhon Estate Silver
Bakersville, North Carolina
04.2015 - 05.2015
- Performed work according to project schedules and high quality standards.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
- Handled all issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Performed accounts payable and receivable using QuickBooks
- Assisted with marketing the new website and other social media
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Substitute Teacher
Mitchell County Schools
Bakersville, North Carolina
08.2007 - 05.2014
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Implemented outlined grading and assessment techniques to document growth, development and knowledge advancements during teacher absence.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Administered standardized assessments with strict requirements and documented information in permanent records.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Enhanced student learning by optimizing wide range of instructional approaches and innovative classroom activities.
- Collaborated with teaching staff to devise and implement coordinated educational strategies and student support networks.
- Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities.
- Developed and deepened relationships with students, family members and faculty to promote optimal student learning environments.
- Repeatedly requested as substitute teacher for high-school classrooms by teachers based on excellent past referrals and trusted performance.
Education
Notary Public -
Mayland Community College
Spruce Pine, NCCertificate of Completion Obtained - Intermodal Transporation
College of Charleston
Charleston, SC1992
Skills
- Oral and writing communication
- Proficient in Microsoft Suite
- Documentation and control
- Policy and procedure modification
- Account Reconciliation
- Inquiry response
- Database administration
- Relationship Building
- Presentation design
- Team Leadership
- Payroll and budgeting
- Public Relations
- Employee Morale
- Organization
- Professionalism
Timeline
Executive Assistant / Office Manager
BRP, US Inc. / Evinrude
01.2017 - Current
Administrative Assistant
Mountain Air Country Club
05.2015 - 08.2016
Independent Contractor
Gryhon Estate Silver
04.2015 - 05.2015
Substitute Teacher
Mitchell County Schools
08.2007 - 05.2014
Notary Public -
Mayland Community College
Certificate of Completion Obtained - Intermodal Transporation
College of Charleston
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