Melissa Carvallo
Lynbrook,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Relationship Banker
Bank of America
08.2022 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Customer Service Representative
Bank Of America
12.2020 - 07.2022
- Logged cashier's checks and other transactions to maintain accurate account records
- Identified sales opportunities and referred customers to branch partners in financial services
- Researched and resolved customer issues on personal savings, checking and line of credit accounts
- Promoted bank's products and services by consistently cross-selling to customers
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Customer Service Associate
TJ Maxx, TJX Companies
04.2015 - 11.2019
- Developed and actualized customer service initiatives to decrease wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
Education
B.S - Psychology
Melissa
Associate of Science - Psychology
Nassau Community College
Garden City, NY12.2013
Skills
- Problem-solving
- Bilingual
- Complaint resolution
Timeline
Relationship Banker
Bank of America
08.2022 - Current
Customer Service Representative
Bank Of America
12.2020 - 07.2022
Customer Service Associate
TJ Maxx, TJX Companies
04.2015 - 11.2019
B.S - Psychology
Melissa
Associate of Science - Psychology
Nassau Community College
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