Melissa Cason
Laveen,AZ
Summary
To obtain a position in Behavioral Health that will utilize my knowledge and skills while providing quality service with opportunity for advancement.
Overview
21
21
years of professional experience
Work History
Behavioral Health Specialist
Aurora Health Care
12.2014 - 06.2024
- Conducted comprehensive assessments to evaluate behavioral health conditions.
- Educated patients and families on mental health issues and coping strategies.
- Implemented quality improvement initiatives to enhance service delivery efficiency.
- Engage patients in activities and interactions designed to encourage achievement of treatment goals.
- Assisted clients in developing healthy coping mechanisms that contributed to sustained behavioral changes and improved overall wellbeing.
- Provided crisis intervention strategies to manage acute psychiatric situations.
Customer Service Manager / Sales Field Support Representative Mgr.
Henry Schein Dental
09.2013 - 09.2014
- Assisted all Field Regional and Zone Management with various requests and place orders on internal employee and Regional Manager accounts Assisted Field Satisfaction reps with everyday questions and concerns and handles escalated issues.
- Responded to customer service inquiries, communicating with Dental Offices
- Ability to meet department and individual goals
- Converted competitor item codes to Henry Schein item codes and other duties as assigned, applied credit card/ ACH payment, contacted manufacturers for product information and return authorizations
Call Center Customer Service Agent II
FIS
10.2009 - 09.2013
- Provided customer support by phone, email or instant message to consumers. Escalated more technical product-related issues to the proper department
- Handled customer service inquiries and simple issues such as address changes, processing orders, and bill pay
- Processes a high volume of consumer inquires of FIS products and services and resolves a targeted percentage of those inquires
- Call center relocated out of state
Manager-Customer Service
Wal-Mart
05.2003 - 07.2008
- Handled guest complaints and compliments
- Managed over 40 cashiers
- Handled returns and exchanges at service desk
- Maintained a balance cash drawer and distributed change to cashiers at fast pace environment
Education
Billing Diploma -
Sanford Brown College
West Allis, WI06.2004
Skills
- Ability to multi-task in fast paced environment
- Detailed-oriented, team player, good problem solving and analytical skills
- Ability to work in a stressful environment
- Excellent communication
- Knowledgeable of Microsoft Office suite
- Stress reduction techniques
- Active listening
Timeline
Behavioral Health Specialist
Aurora Health Care
12.2014 - 06.2024
Customer Service Manager / Sales Field Support Representative Mgr.
Henry Schein Dental
09.2013 - 09.2014
Call Center Customer Service Agent II
FIS
10.2009 - 09.2013
Manager-Customer Service
Wal-Mart
05.2003 - 07.2008
Billing Diploma -
Sanford Brown College