Melissa Cassell
Berlin,CT
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager
Barb's Pizza
10.2022 - 08.2023
- Onboarded new employees with training and new hire documentation.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved marketing to attract new customers and promote business.
- Improved marketing to attract new customers and promote business
- Assisted in organizing and overseeing assignments to drive operational excellence
Fulfilment Expert Overnight
Target
09.2021 - 09.2022
- Fulfillment Expert, overnight
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend and holiday shifts.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages
Delivery Driver/Customer Service
Aloha Hospitality Professionals
08.2021 - 09.2022
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Expedited deliveries to meet customer deadlines and requirements.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Delivered packages to customer doorsteps and business offices.
- Inspected load security and checked for damages.
Teaching Assistant
The Learning Center
01.2015 - 01.2017
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Maintained safety and security by overseeing students in recess environments
- Completed daily reports on attendance and disciplinary performance
- Supported classroom maintenance and upkeep, organizing books and materials
- Facilitated activities in small groups to reinforce concepts taught by class teacher
Customer Service Representative, Assistant Manager, General Manager
Uhaul Moving And Storage
01.2007 - 08.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
Education
Associate's of Science - Business Administration And Management
Middlesex Community College - Middletown
Middletown, CT05.2025
Skills
- Business Administration
- Strategic Planning
- Performance Management
- Workforce Management
- Operations Management
- Staff Development
- Policy Implementation
- Performance Evaluations
- Sales Techniques
- Expectation Setting
- Project Management
- Business Planning
- Time Management
- Staff Management
- Budget Control
Certification
- ServSafe Certification Training - 02/22/2023-02/22/2028
Timeline
Manager
Barb's Pizza
10.2022 - 08.2023
Fulfilment Expert Overnight
Target
09.2021 - 09.2022
Delivery Driver/Customer Service
Aloha Hospitality Professionals
08.2021 - 09.2022
Teaching Assistant
The Learning Center
01.2015 - 01.2017
Customer Service Representative, Assistant Manager, General Manager
Uhaul Moving And Storage
01.2007 - 08.2009
Associate's of Science - Business Administration And Management
Middlesex Community College - Middletown
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