Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melissa Castaneda

Van Buren,AR

Summary

Adept at enhancing patient satisfaction and streamlining office operations, my tenure at Fort Smith Pediatric Dental Group honed my skills in equipment sterilization and patient relations. Achieved significant improvements in dental office efficiency and infection control, demonstrating exceptional multitasking abilities and a commitment to excellence in dental health services. Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting, and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Dental Assistant

Fort Smith Pediatric Dental Group
11.2021 - Current
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.

Dental Receptionist

Fort Smith Pediatric Dental Group
11.2021 - Current
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.

Front Office Receptionist

Arkansas Heart Center
06.2020 - 10.2021
  • Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Education

Diploma -

Northside High School
Fort Smith, AR
05.2018

Certificate - CNA

University of Fort Smith
Fort Smith, AR
05.2018

Skills

Team collaboration

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Dental Assistant

Fort Smith Pediatric Dental Group
11.2021 - Current

Dental Receptionist

Fort Smith Pediatric Dental Group
11.2021 - Current

Front Office Receptionist

Arkansas Heart Center
06.2020 - 10.2021

Diploma -

Northside High School

Certificate - CNA

University of Fort Smith
Melissa Castaneda