Melissa Castaneda
Santa Rosa
Summary
Results-driven service professional prepared to excel in coordinating and optimizing service operations. Experienced in managing schedules, handling customer inquiries, and ensuring seamless communication between teams. Strong focus on collaboration, adaptability, and achieving goals. Skilled in problem-solving, multitasking, and maintaining high standards in fast-paced environment. Known for reliability and ability to thrive under changing needs.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Service Coordinator
Advanced Security Systems
11.2022 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Make technician service appointments.
- Schedule fire alarm inspection and certifications.
- Manage incoming parts inventory.
- Log incoming parts.
- Kit jobs for burglar and fire installations.
- Triage phone calls.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Communicated with clients and service providers to provide updates on work progress.
- Addressed and resolved service-related issues, restoring client confidence and preventing potential loss of business.
- Collected, arranged, and input information into database system.
Senior Detention Specialiast
Sonoma County Jail-County of Sonoma
10.2003 - 11.2022
- Contributed to a positive working environment by collaborating effectively with colleagues and maintaining professional conduct at all times.
- Streamlined the booking process for quicker intake and release of detainees, ensuring accurate documentation.
- Collaborated with law enforcement agencies to ensure smooth transitions during detainee transfers, minimizing disruptions to facility operations.
- Managed detailed records of detainee information, maintaining confidentiality and accuracy at all times.
- Processed inmates by taking photographs and fingerprints.
- Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
- Verified identification using specialized databases and methods such as fingerprinting.
- Processed visitors and attorneys arriving to see prisoners.
- Assisted in intake and release of inmates.
- Coordinated with other law enforcement personnel to exchange information.
- Added warrants.
- Facilitated inmate visiting.
- Worked with the public.
- Booked, Printed and Released out of custody.
- Court minute intake.
- Court minute releases.
- Intake of inmate's money and property.
- Time computations.
- CLETS inmates to get RAP sheet and DMV history.
- I was assigned special duties from supervisors to assist them.
- Communicated with the courts on a daily basis.
- Trained new employees.
- Employee evaluations.
- Mentor to new employees.
- Answered and triaged phone calls.
- Processed cash bails.
- Tele-typed other law enforcement agencies.
- Put employee schedules in the computer.
- Released inmates.
- Worked in Classification and kept confidential records.
Medical Receptionist
Dr. Eugene Belogorsky
01.2003 - 10.2003
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Schedules patient appointments.
- Answered and directed incoming call using multi-line telephone system.
- Coordinator doctor's schedules and meetings.
- Scheduled surgeries.
- Scheduled CT, MRI and Chest X-ray's.
- Called in medication for patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Supported office staff and operational requirements with administrative tasks.
Front Office/Medical Assistant
Dr. Nicholas Grace
03.2002 - 01.2003
- Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
- Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Coordinated medical records management, ensuring accuracy, confidentiality, and timely access for healthcare providers.
- Checked in patients.
- Copied medical records.
- Medical referrals.
- Roomed patients.
- Took vital signs.
- Opened and closed the office.
Trained Medical Assistant
Dr. Marek Lorenc
04.1998 - 02.2002
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Assisted doctor in skin cancer and MOHS surgery.
- Assisted with skin biopsies
- Packed and sterilized medical instruments.
- In charge of keeping operating room clean and sterilized.
- Drew up local anesthetic in syringes for biopsies and surgeries.
- Assisted in cosmetic surgeries and procedures.
- Promoted skin care products.
- Handled tissues from biopsies and disposing of tissue properly.
- Ordered operating room supplies.
- Tested operating room equipment to make sure it worked.
- Sterilized instruments in autoclave.
- Removed post op stitches and steri-stripped the area.
- Made procedure follow up calls to check on patients.
- Sell and ship facial products.
- Assisted physician with tasks that were needed.
- Supported the front office staff as needed.
Education
High School Diploma -
Santa Rosa High School
Santa Rosa, CA06-1989
Skills
- Telephone communication
- Reliable
- Client advocacy
- Notetaking and documentation
- Proficiency in office programs
- Resource utilization
- Record preparation
- Needs assessment
- Meeting facilitation
- Customer expectation management
- MS office expertise
- Detail orientation
- Ongoing client support
- Community resource expertise
- Time management
- Active listening
- Problem-solving
- Multitasking Abilities
- Organizational skills
- Task prioritization
- Relationship building
- Attention to detail
- Excellent communication
- Analytical thinking
Certification
- First Aid Certification
- Basic Life Support Certification (BLS)
- CA Driver's License
- CPR/AED Certification
Timeline
Service Coordinator
Advanced Security Systems
11.2022 - Current
Senior Detention Specialiast
Sonoma County Jail-County of Sonoma
10.2003 - 11.2022
Medical Receptionist
Dr. Eugene Belogorsky
01.2003 - 10.2003
Front Office/Medical Assistant
Dr. Nicholas Grace
03.2002 - 01.2003
Trained Medical Assistant
Dr. Marek Lorenc
04.1998 - 02.2002
- First Aid Certification
- Basic Life Support Certification (BLS)
- CA Driver's License
- CPR/AED Certification
High School Diploma -
Santa Rosa High School
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