Melissa Castellanos
Miami
Summary
Dedicated and friendly waitress with 4+ years of experience providing exceptional costumer service in fast-paced restaurants. proven ability to manage tables efficiently, take orders accurately, and handle cash transactions with ease. Consistently achieved high costumer issues. Passionate about creating positive dinning experiences and strong team player.
I’m a compassionate CNA with less than 3 years of experience. I have a high motivation to reach my goals. Able to quickly adapt to new work environment. I have an excellent patient care and charting skills. BLS and CPR certified (currently).
Overview
14
14
years of professional experience
1
1
Certification
Work History
Waitress and Bartender
The Contemporary
03.2025 - Current
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
C.N.A
Lakeside Nursing & Rehabilitation Center
10.2018 - 02.2023
- Provided assistance with activities of daily living such as bathing, dressing, grooming, feeding, turned and repositioned residents using proper body mechanical technic, taking a vital sign.
- Achievements/Tasks
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
Waitress
El Rinconcito Latino
04.2011 - 09.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
CNA & HHA -
La Esperanza Educational Services
11.2023
phlebotomy - undefined
La Esperanza Educational Services
11.2023
Associate of Science -
Dental Prosthesis Technician
Miami, FL08-2012
Associate of Science -
Register Behavior Technician
Miami, FL02-2024
Skills
- Help patients use the toilet, bathing, dressing, feeding, drinking, catheter care
- Turn, reposition, and transfer patients between beds and wheelchairs
- Listen and record patients` health concerns and report to the nurses
- Measure patients` vital signs, such as blood preassure, temperature, and report any abnormalities to the nurses
- Recording the intake and output
- Measuring urine
- Maintenance a clean and safe environment for the patients by adhering to infection control policies and procedures
- Answer the call light
Certification
CNA & HHA, PHLEBOTOMY
LANGUAGES
Spanish, English
Full Professional Proficiency
Timeline
Waitress and Bartender
The Contemporary
03.2025 - Current
C.N.A
Lakeside Nursing & Rehabilitation Center
10.2018 - 02.2023
Waitress
El Rinconcito Latino
04.2011 - 09.2016
phlebotomy - undefined
La Esperanza Educational Services
CNA & HHA -
La Esperanza Educational Services
Associate of Science -
Dental Prosthesis Technician
Associate of Science -
Register Behavior Technician
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