Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Melissa Castenon

Retail Sales Associate
Parlier,California

Summary

Hardworking, passionate, and upbeat retired job seeker with exceptional verbal and written communication skills. Ready to help achieve and exceed company goals. Dedicated, knowledgeable, and reliable in providing excellent customer service to all.

Overview

2
2
years of professional experience

Work History

Retail Sales Associate

HomeGoods
Clovis, CA
08.2021 - 11.2023
  • Assisted with inventory manage tasks, ensuring accurate stock levels and timely product replenishment
  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
  • Built rapport with customers through active listening skills leading to strong customer relationships and exceeding and acquiring customer satisfaction.
  • Increased customer satisfaction by providing exceptional service and addressing shopper inquiries
  • Provided excellent service to all customers and encourage customers to apply for our store credit card resulting in increased sign-ups and increased return in business.
  • St, Jude Ambassador during fundraising campaign in order to achieve and reach company fundraising goals.
  • Engaged in friendly conversation with customer to better uncover individual customer needs and provide.
  • Operated POS terminals and electronic devices to complete necessary tags and discounts.
  • Handled high level of volume transactions during peak hours without compromising service quality or accuracy.
  • Assisted management with store cleanliness, ensured and maintained bathroom and store sanitation.
  • Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties as assigned.
  • Drove customer loyalty and delivered energetic responses to customers in store and by telephone, and in person by always going above and beyond.
  • Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisted store manager where needed.
  • Helped customers complete purchases and locate items.
  • Managed returns and exchanges, resolving customer issues promptly and professional according to store policies and procedures.
  • Worked and always exceeded targets for credit card applications, special donations and specific product promotions.
  • Collaborated with team members to achieve sales targets and consistently exceed performance goals.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Processed credit card and debit payments via POS systems, providing accurate charges and credits and managed efficient cash register operations.
  • Contributed to loss prevention efforts by monitoring suspicious activity and reporting concerns promptly.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Process merchandise in warehouse accurately and efficiently per company procedures and policies.
  • Participated in storewide events helping to drive revenue growth and achieve store objectives.
  • Supported visual merchandising efforts by maintaining attractive displays and keeping the sales floor well stocked.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Skilled at working independently and collaboratively in a team environments.
  • Demonstrated respect, friendliness and willingness to help whenever needed.
  • Assisted in training new employees on company policies, procedures, and point-of-sale systems for efficient onboarding.
  • Planned and organized all store celebrations within company.
  • Responsible for the upkeep of decorating breakroom and all campaign boards during holidays and company celebrations.

Administrative Assistant II

California State University, Fresno
Fresno, CA
08.2021 - 11.2023
  • Provided administrative support to the faculty and staff including scheduling meetings and managing calendars.
  • Created and disseminated meeting minutes for department in a timely manner.
  • Organized and maintained filing systems and database for physical and electronic documents, ensuring accuracy and confidentiality of records for all faculty, staff, and students.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by administration and faculty.
  • Managed high volume of incoming calls while providing information or transferring callers to appropriate personnel.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Created travel arrangements for administration and faculty according to university requirements, policies, and procedures.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Worked efficiently between myself and the university vendors to promote an open line of communication.
  • Maintained highly confidential files and documents concerning faculty, staff, and all students by adhering to university standards and policies at all times
  • Properly and accurately disseminate all mail correspondence and messages to faculty, staff, and students.
  • Screen all incoming visitors and students visiting campus and department providing passes to maintain proper university and security protocols and assure a safe work and student environment.
  • Department Safety Coordinator and responsible in ensuring that the department follow all university safety policies, procedures, and standards to ensure a safe working and learning environment.
  • Responsible for organizing and planning all department holiday parties, fundraisers.
  • Assisted in organizing and planning conferences, workshops, and department graduation commencement ceremony.
  • Assisted with planning the university staff luncheon while serving on the President's Office Committee for support staff.

Education

High School Diploma -

Parlier High School
Parlier, CA
06-1990

Criminology

California State University, Fresno
Fresno, CA

Skills

  • Provide excellent customer service skills
  • Loss Prevention Experience
  • POS Systems
  • Display Building and Merchandising
  • Always Positive and Professional
  • Stocking and Receiving
  • Cash Register Operation
  • Self-Checkout Assistance
  • Suggestive selling
  • Sales Goal Achievement
  • Store Maintenance
  • Always Maintain Professional Appearance
  • Product Promotions
  • Collaborate With Others
  • Excellent Interpersonal, Oral, and Written Communication Skills

Timeline

Retail Sales Associate

HomeGoods
08.2021 - 11.2023

Administrative Assistant II

California State University, Fresno
08.2021 - 11.2023

High School Diploma -

Parlier High School

Criminology

California State University, Fresno

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Melissa CastenonRetail Sales Associate