Melissa Castenon
Parlier,CA
Summary
Hardworking, passionate, and upbeat retired job seeker with exceptional verbal and written communication skills. Ready to help achieve and exceed company goals. Dedicated, experienced, and committed to providing exceptional customer service to everyone, all the time.
Overview
30
30
years of professional experience
Work History
Retail Associate
Ross Dress for Less
12.2024 - Current
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.
Retail Associate
Spirit Halloween Store
10.2024 - 11.2024
- Provided excellent customer service for seasonal employment
- Provided excellent customer service
- Suggestive selling and assisting customers resulting in increased sales
- Implement loss prevention measures to reduce shrink
- Built a rapport with customers through active listening skills leading to strong customer engagement and customer
Retail Associate-Cashier-Merchandise Associate
Home Goods
08.2021 - 11.2023
- Assisted with inventory, managed tasks, ensuring accurate stock levels and timely product replenishment
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions
- Built a rapport with customers through active listening skills leading to strong customer engagement and customer satisfaction
- Increased customer satisfaction by providing excellent customer service and addressing customer concerns or inquiries
- Served as the St. Jude ambassador during our company's fundraising campaign and exceeded customer engagement and company monetary fundraising goals.
- Operated POS terminals and any electronic devices in order to complete necessary price tags or processing discounts
- Uphold store appearance standards by restocking merchandise quickly and neatly, organizing shelves (boutique style or front face)
- Built, organized, and merchandised displays for easier customer access to products
- Handled high level of volume transactions during peak hours without compromising service, quality, and accuracy
- Processed merchandise in warehouse accurately and efficiently per company policy and procedures
- Skilled at working independently and collaboratively in a team environment
- Assisted in training new associates on company policies, procedures, and point-of-sale systems for efficient onboarding
- Organized and planned all store celebrations within company
- Responsible for the upkeep of decorating break room and all campaign boards during store promotions, holidays, or competitions
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, and assisted as needed per management
- Exceeded expectations of processing new TJX's (credit card applications)
- Provided assistance to coordinators with flowing out products and merchandise to the sales floor
- Achieved 'Associate of the quarter' January 2022
- Provided loss prevention measures to prevent loss of theft while keeping in compliance with company policy and safety standards and providing safety to customers at all times
California State University, Fresno
12.1994 - 02.2013
- Company Overview: Department of Social Work
- Provided support to all administrators, faculty, and staff as needed
- Created and disseminated all department meeting minutes
- Responsible for processing all incoming (Master's Applications) for the department and MSW committee
- Greeted all visitors in a professional manner, responsible for directing inquiries to proper departments and personnel such as counselors, administrators, and departments on campus
- Management of all correspondence, MOU's (memorandums of understanding) reports, emails, presentations, and any and all other documents that were instructed by administration
- Assisted in planning the University Staff Luncheon while serving on the University's President's Office Committee for support staff
- Properly and accurately disseminated all mail correspondence and messages to all administrators, staff, and faculty
- Department Safety Coordinator
- Responsible for ensuring that the department follows all university safety protocols, procedures, and standards to ensure a safe working and learning environment
- Maintained highly classified and confidential student, faculty, and staff and adhered to all university standards and policies at all times
- Maintained and ordered all office supplies and kept proper records of all equipment to ensure department accuracy of inventory
- Ensured efficient operation of office equipment such as all copiers, printers, and computers while working with department vendors
- Worked exceptionally well with all university personnel, departments, and students
- Assisted in the planning of the Social Work Department graduation ceremony at the end of each year
- Created and administered all travel arrangements for all administrators, staff, and faculty
- Department of Social Work
Education
High School Diploma - General Education
Parlier High School
Parlier, CA06.1990
Some College - Criminology
California State University, Fresno
Fresno, CA05.1990
Skills
- Reliability
- Customer engagement
- Positive and engaging demeanor
- Cash handling accuracy
- Merchandise display
- Verbal and written communication
- Loss prevention awareness
- Product merchandising
- POS system operation
- Flexible schedule
- Suggestive selling
- Upselling strategies
Awards
Associate of the quarter, 2022, Home Goods
Accomplishments
Associate of the Quarter for Home Goods
January 2022
Speak, read, write Spanish fluently
Languages
Spanish
Native or Bilingual
Timeline
Retail Associate
Ross Dress for Less
12.2024 - Current
Retail Associate
Spirit Halloween Store
10.2024 - 11.2024
Retail Associate-Cashier-Merchandise Associate
Home Goods
08.2021 - 11.2023
California State University, Fresno
12.1994 - 02.2013
High School Diploma - General Education
Parlier High School
Some College - Criminology
California State University, Fresno
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