Melissa Castillo
Oklahoma City,OK
Summary
Skilled worker with a strong ability to learn new processes quickly and adapt to customer and company needs. Recognized for being hardworking, focused, and diligent, with exceptional people and problem-solving skills. Fluent in English and Spanish, enabling effective communication with diverse individuals. Enthusiastic about contributing to team success through hard work, attention to detail, and excellent organizational abilities. Highly motivated to continuously learn, grow, and excel in any industry.
Overview
8
8
years of professional experience
Work History
Tag and Title Clerk
Virginia Power
03.2022 - Current
- Calculated and remitted state sales tax, service, and other charges.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Organized and prepared tax and title documents to transfer ownership of property.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
Johnny's Charcoal Broiler
Rick Haynes
05.2018 - 08.2021
- Maintained food safety and sanitation standards.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Increased customer satisfaction by resolving complaint issues.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Michi-Ice (Ice Cream Shop)
Juani Adame
05.2016 - 08.2017
- Greeted incoming customers and provided reliable, friendly customer service.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Processed sales transactions for cash, debit and credit purchases.
Education
High School Diploma -
Putnam City High School
Oklahoma City, OK05.2018
Project Hope Certificate -
Francis Tuttle Technology Center - Reno
Oklahoma City, OK05.2018
Skills
- Excellent Communication
- Attention to Detail
- Dependable and Responsible
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Strong Analytical and Problem Solving Skills
- Problem-solving abilities
Additional Information
in the year of 2018, I was in a nursing program at Francis tuttle. I did my check offs, where I applied my skills in front of the teachers, then got tested for it. I got the experience to go to clinicals, where i would go into a nursing home. I worked around real people, real CNAs, and UAS.
Timeline
Tag and Title Clerk
Virginia Power
03.2022 - Current
Johnny's Charcoal Broiler
Rick Haynes
05.2018 - 08.2021
Michi-Ice (Ice Cream Shop)
Juani Adame
05.2016 - 08.2017
High School Diploma -
Putnam City High School
Project Hope Certificate -
Francis Tuttle Technology Center - Reno
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