Melissa Castillo
Dodge City,KS
Summary
I now supervise 9 people in 2 divisions, bit in office and remote. I help train & encourage my team to grow and think outside the box. I work well in a team environment or alone, meet deadlines and look for process improvements for efficiency
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
17
17
years of professional experience
Work History
Summer Intern for Sports Director
Sheridan
01.2008 - 04.2009
- Managed multiple tasks simultaneously while consistently meeting deadlines under high-pressure situations during the internship period.
- Maintained a strong work ethic and positive attitude throughout the summer internship program, earning recognition from supervisors for outstanding performance and commitment to team success.
- Participated in weekly meetings with mentors and colleagues, sharing insights from various learning experiences throughout the internship program.
- Gained valuable industry knowledge through attending seminars, workshops, and conferences related to the field of expertise during the summer internship program.
Account Manager
ARSI
01.2011 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a variety of accounts to maintain consistent communication and resolve issues promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Manager
All 4 Fun Family Entertainment Center
01.2009 - 01.2011
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Assistant Manager
Bath and Body Works, Limited Brands
01.2009 - 01.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
Bachelors of Science - Sports Administration
Sterling College
Sterling, Kansas01.2009
Diploma -
North Crowley High School
Crowley, TX01.2005
Skills
- Problem-solving
- Multitasking and organization
- Research
- Team collaboration
- Leadership qualities
- Spreadsheet expertise
- Report writing
- Administrative support
- Sales experience
- Record preparation
- Documentation skills
- Proficient in software
- Client relationship management
- Spreadsheet tracking
- Critical thinking
- Active listening
- Verbal and written communication
- Data entry
- Deadline management
- Conflict resolution
- Documentation
- Digital literacy
- Teamwork and collaboration
- Interpersonal and social skills
- Quick learner
- Research and analysis
- Attention to detail
- Initiative
- Computer skills
- Outstanding communication skills
- Workflow optimization
- Telephone etiquette
- Meeting coordination
- Clerical support
- Budget tracking
- Analytical thinking
Timeline
Account Manager
ARSI
01.2011 - Current
Manager
All 4 Fun Family Entertainment Center
01.2009 - 01.2011
Assistant Manager
Bath and Body Works, Limited Brands
01.2009 - 01.2011
Summer Intern for Sports Director
Sheridan
01.2008 - 04.2009
Bachelors of Science - Sports Administration
Sterling College
Diploma -
North Crowley High School