Melissa Castorena
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Customer Service Representative /Quality Assurance Agent
Advanced Call Center Technologies LLC
Harlingen, TX
11.2020 - 12.2023
- First year took phone calls and assisted customers on their unemployment accounts, issued out cards and assisted with any questions customers had.
- Reviewed phone calls and claims for disputes on unauthorized transactions for Bank of America Unemployment accounts.
- Kept a tracker of the work that was being finished.
- Kept in good email communication with Supervisors about claims and disputes.
- Did full research to make sure information was correct.
Logistics Associate
ALPS Logistics
McAllen, TX
03.2012 - 10.2015
- Analyzed client orders and available personnel to plan and execute within client needs and expectations.
- Managed fleet vehicles maintenance schedules and ensured proper utilization of resources.
- Collaborated with warehouse and other entities to coordinate physical movement of products between internal sites.
- Dispatched information to service providers to schedule freight movement.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Education
Some College (No Degree) - Nursing
South Texas College
Mcallen, TXSkills
- Data Entry
- Appointment Scheduling
- Paperwork Processing
- Inbound and Outbound Calling
- Clerical Support
- Microsoft Excel
- Positive and Professional
- Multi-Task Management
- High-Energy Attitude
- Call Center Operations
- Adaptive Team Player
- Researching
- Customer Consulting
- Customer Service
- Typing 35 WPM
- Active Listening
- Filing
- Order Fulfillment
- Microsoft Outlook
- Documentation
- Delivery Scheduling
References
References available upon request.
Timeline
Customer Service Representative /Quality Assurance Agent
Advanced Call Center Technologies LLC
11.2020 - 12.2023
Logistics Associate
ALPS Logistics
03.2012 - 10.2015
Some College (No Degree) - Nursing
South Texas College
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