Melissa Castro
Lindenhurst,NY
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Medical Assistant/Phlebotomist
West Lincoln Medical Practice-Mark C. Kaufman, M.D.
- Answer phones and schedule appointments for multiple doctors; maintain patient charts
- Responsible for maintaining all inventory; establish and maintain vendor and pharmaceutical relationships
- Handle incoming insurance checks; act as office manager on weekends
- Coordinate processing of specific blood tests and acquisition of results with respective laboratories
- Update doctors’ CV’s, transcribe large volume of letters and memos as well as patient summaries.
Program Coordinator
NewYork-Presbyterian
11.2018 - Current
- Responsible for enterprise wide Fleet Operations for over 200 vehicles
- Maintain database of 900+ employee driver's license records and license event notifications
- Process all vehicle registrations, insurance cards, EZ Pass escrow accounts, and vehicle violation notices
- Obtain NYC on-street parking permits for multiple vehicles, as well as NYC highway permits for multi-passenger vehicles annually
- Facilitate regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Develop and maintain relationships with external partners to facilitate program operations.
- Process all fleet purchase requisitions and invoices
- Monitor performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.
- Champion program improvement initiatives, such as a fleet management software, based on stakeholder feedback, demonstrating adaptability and a commitment to excellence.
- Provide technical support to staff regarding all databases and programs.
- Collaborate with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Maintain accurate records of all fleet-related expenses, as well as fuel card database, enabling comprehensive cost analysis for budgeting purposes.
- Coordinate the decommissioning of retired vehicles, ensuring proper disposal procedures were followed and maximizing resale value where applicable.
- Establish a clear communication protocol amongst drivers, fostering a supportive work environment that encouraged prompt reporting of issues related to their assigned vehicles.
- Reduce vehicle downtime by establishing relationships with reliable repair vendors and negotiating service agreements.
- Collaborate with internal insurance department on all motor vehicle accidents
Executive Assistant – Safety, Security, & Emergency Services Admin
New York Presbyterian Hospital-Weill Cornell Medical Center
05.2011 - 11.2018
- Provide executive-level administrative support to the Vice President of Operations/Vice President Safety, Security, & Emergency Services
- Schedule meetings, conferences and appointments for executives
- Coordinate projects and events exercising ability to improvise, improve procedures, and meet demanding deadlines
- Manage capital purchases; direct vendor relations
- Provide back up support to three other E.A.’s in the Executive Office
- Oversee work of administrative assistants reporting to directors under VP purview; liaison between all impacted departments
- Maintain current tracking log of all requests for payment, invoices & purchase requisitions processed
- Maintain and update the hospital’s vehicle inventory list and all vehicle records; process vehicle registration renewals/insurance ID cards
- Monitor parking/traffic violations for all hospital fleet through NYC Department of Finance
- Assist in the development of Hospital Fleet Policy
- Created an interdepartmental team environment to coordinate efforts to achieve cost effective practices
- Manage the hospital fleet fuel card program and hospital EZ-Pass account
- Prepare management recommendations, such as proposed fee and tariff increases
- Acts as interface with executives and professional staff internally and externally
- Order supplies for Executive Office/Safety and Security Administration; maintain inventory
- Manage payroll for approximately 10 people
- Provide administrative support for Group SVP/ COO during incumbents absence.
Executive Assistant – Operations(Sept. 2009-May 2011)
New York Presbyterian Hospital-Weill Cornell Medical Center
05.2009 - 05.2011
- Provide executive-level administrative support to the Vice President of Operations/Vice President Safety, Security, & Emergency Services
- Schedule meetings, conferences and appointments for executives
- Coordinate projects and events exercising ability to improvise, improve procedures, and meet demanding deadlines
- Manage capital purchases; direct vendor relations
- Provide back up support to three other E.A.’s in the Executive Office
- Oversee work of administrative assistants reporting to directors under VP purview; liaison between all impacted departments
- Maintain current tracking log of all requests for payment, invoices & purchase requisitions processed
- Maintain and update the hospital’s vehicle inventory list and all vehicle records; process vehicle registration renewals/insurance ID cards
- Monitor parking/traffic violations for all hospital fleet through NYC Department of Finance
- Assist in the development of Hospital Fleet Policy
- Created an interdepartmental team environment to coordinate efforts to achieve cost effective practices
- Manage the hospital fleet fuel card program and hospital EZ-Pass account
- Prepare management recommendations, such as proposed fee and tariff increases
- Acts as interface with executives and professional staff internally and externally
- Order supplies for Executive Office/Safety and Security Administration; maintain inventory
- Manage payroll for approximately 10 people
- Provide administrative support for Group SVP/ COO during incumbents absence.
Administrative Assistant-Emergency Medical Services
New York Presbyterian Hospital-Weill Cornell Medical Center
01.2008 - 05.2009
- Assistant to the Director of department
- Maintain files, records, divisional supplies; process requisitions to replenish stock
- Schedule appointments for Director and department staff meetings
- Handle complex and confidential material (i.e
- FDNY, DOH, DOI)
- Gather data for department head in preparation of reports or special projects
- Maintain calendar for Director
- Responsible for processing all invoices and check requests, and remittance to A/P.
Office Assistant-Echocardiography and Cardiac Graphics Laboratories
New York Presbyterian Hospital-Weill Cornell Medical Center
01.1998 - 01.2008
- Answer multiple phone lines, screen calls, schedule patient appointments
- Provide consistent and timely follow up with patients as necessary
- Responsible for patient registration for multiple procedures; daily posting of charges
- Prepare and obtain paperwork for procedures; contact ordering physicians office as necessary; review charts for appropriate documentation and forward to HIM
- Perform data searches via Clinictrac system for patient referrals
- Maintain clerical equipment, inventory levels, and compile data for lab manager
- Participate in on-going payor education seminars; attend revenue cycle courses as required
- Responsible for verifying insurance information and responding to physician inquiries
- Receive and sort incoming mail; distribute as appropriate
- Maintain departmental files and records for shipping of patient records to storage site at end of each year
- Responsible for receiving payroll in supervisor’s absence.
Education
Candidate for Associates Degree in Liberal Arts -
Nassau Community College
Garden City, New YorkAssociate of Arts - General Studies
Ashworth College
Norcross, GA12.2024
Skills
- Medical Transcription
- Windows XP
- Microsoft Office
- Eagle
- Lawson
- Type 70 wpm
- Proofreading
- Calendar Management
- Administrative Support
- Notarial Acts
References
Furnished upon request
Timeline
Program Coordinator
NewYork-Presbyterian
11.2018 - Current
Executive Assistant – Safety, Security, & Emergency Services Admin
New York Presbyterian Hospital-Weill Cornell Medical Center
05.2011 - 11.2018
Executive Assistant – Operations(Sept. 2009-May 2011)
New York Presbyterian Hospital-Weill Cornell Medical Center
05.2009 - 05.2011
Administrative Assistant-Emergency Medical Services
New York Presbyterian Hospital-Weill Cornell Medical Center
01.2008 - 05.2009
Office Assistant-Echocardiography and Cardiac Graphics Laboratories
New York Presbyterian Hospital-Weill Cornell Medical Center
01.1998 - 01.2008
Medical Assistant/Phlebotomist
West Lincoln Medical Practice-Mark C. Kaufman, M.D.
Candidate for Associates Degree in Liberal Arts -
Nassau Community College
Associate of Arts - General Studies
Ashworth College
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