Melissa Castro
Justin
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Copart
08.2023 - Current
- Assisted customers with questions regarding their titles or the process of obtaining one.
- Performed data entry of vehicle information into system for registration purposes.
- Verified accuracy of title documents for completeness and correctness.
- Developed effective working relationships with team members across multiple departments.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Performed follow up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Maintained records of customer interactions, transactions, comments and complaints.
- Offered resolutions to de-escalate calls and solve customer issues.
Business Account Manager
Verizon
10.2021 - 05.2022
- Employed cold calling, prospecting and networking to land new customers and penetrate new markets.
- Created and delivered in-depth sales presentations to potential customers.
- Maximized sales by efficiently managing 14 sales representatives.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
Solutions Manager
Verizon
01.2021 - 10.2021
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Monitored employee performance and identified performance gaps for corrective action.
Solutions Specialist
Verizon
05.2019 - 12.2020
- Resolved customer account and billing problems.
- Troubleshot customer devices and diagnosed malfunctions.
- Mitigated obstacles efficiently to improve overall customer satisfaction ratings.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Obtained signatures for financial documents and internal and external invoices.
Kiosk Manager/Acting District Manager
Wireless Advocates
06.2012 - 05.2019
- Responded to customer service issues and worked with parties to effectively communicate and resolve.
- Trained staff to have extensive product knowledge and upselling skills.
- Scheduled employee work shifts and communicated about sick days and vacation .
- Created weekly sales competitions to maintain high employee motivation and boost product sales.
- I was Acting District manager for 14 stores I was responsible for keeping up with data reports and coaching hosting weekly conference calls to drive district sales.
Education
CPT -
NASM
07.2022
High School Diploma -
Penn Foster High School
10.2010
Skills
- Leadership Skills
- Sales territory growth
- Management
- Software/Systems proficiencies
- Data Entry
- Money handling abilities
- Sales expertise
- Problem Resolution
- Critical Thinking
Timeline
Customer Service Representative
Copart
08.2023 - Current
Business Account Manager
Verizon
10.2021 - 05.2022
Solutions Manager
Verizon
01.2021 - 10.2021
Solutions Specialist
Verizon
05.2019 - 12.2020
Kiosk Manager/Acting District Manager
Wireless Advocates
06.2012 - 05.2019
CPT -
NASM
High School Diploma -
Penn Foster High School