Melissa Castro
Santa Clara,CA
Summary
Proven Customer Service Representative at Home Depot, adept in handling high-stress situations with professionalism, leading to increased customer loyalty. Excelled in resolving escalated calls, showcasing strong active listening and critical thinking skills. Demonstrated expertise in customer service and computer literacy, significantly enhancing customer satisfaction and repeat business.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Home Depot
01.2007 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
N/a - Diploma
Live Oak High School
Morgan Hill, CA06.2003
Skills
- Phone etiquette
- Customer service
- Active listening
- Critical thinking
- Computer illiterate
- Sales
Timeline
Customer Service Representative
Home Depot
01.2007 - Current
N/a - Diploma
Live Oak High School
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