Melissa Castro
San Diego
Summary
Dynamic customer service professional with a proven track record at multiple companies. Adept at multitasking and utilizing administrative and design software. I enhance team performance through my creative ingenuity ensuring seamless operations in all environments.
Overview
8
8
years of professional experience
Work History
Receptionist
Happy Head Foot Reflexology and Massage
San Diego
11.2023 - Current
- Delivered exceptional customer service during interactions with internal and external clients.
- Efficiently managed phone calls, scheduled appointments, and maintained calendar using Mangomint software.
- Processed payment transactions while ensuring accurate record-keeping of received payments.
- Provided clients with detailed information regarding services, pricing, and promotions.
- Coordinated with massage therapists to facilitate seamless appointment flow.
- Managed retail product inventory and supported sales efforts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Identified training needs within the team and conducted regular training sessions to enhance skillsets.
Building Services Worker
San Diego Convention Center Corporation
San Diego
01.2023 - 01.2024
- Facilitated setup and breakdown of event spaces, including chairs, tables, and partitions.
- Directed teams to execute floor plans while lifting up to 45 pounds and maintaining stamina.
- Operated equipment such as electric carts and flatbeds for efficient assembly tasks.
- Conducted inspections to ensure all equipment functioned properly and remained clean.
- Collaborated with coordinators to implement setup plans effectively and adapt to changes.
Client Service Coordinator
Floyd's 99 Barbershop
San Diego
06.2020 - 06.2022
- Managed hair reservations via phone and in-person using MyTime scheduling software.
- Sold retail products while informing clients of promotions and offerings.
- Conducted onboarding training for new front desk employees, developing store policy guidelines.
- Recorded weekly inventory orders for retail and barber supplies, maintaining supplier relations.
- Executed regular cleaning tasks to comply with store and state regulations.
- Operated washing machines for barber supplies to ensure cleanliness and hygiene.
- Resolved client complaints by directing them through appropriate channels to achieve satisfaction.
Customer Service Representative
L&S Logistics Services
Orlando
11.2017 - 03.2019
- Accurately addressed client inquiries related to shipments and deliveries.
- Managed incoming calls and emails, serving as primary contact for local clientele.
- Coordinated with drivers, carriers, and dispatchers for efficient scheduling of pickups and deliveries.
- Maintained accurate records of customer interactions and transactions using CRM software.
- Created and entered data for shipping manifests from multiple carriers utilizing company software.
- Mentored new customer service team members to ensure high performance standards.
Education
Certification - Front End Web Development
San Diego City College
San Diego, CA07-2025
Certification - Graphic and Digital Design
San Diego City College
San Diego, CA07-2024
A.A. - General Studies
Valencia College
Orlando, FL05.2014
Diploma -
William R. Boone High School
Orlando, FL05.2011
Skills
- Verbal and written communication
- Visual merchandising
- Customer service support
- Resilient under pressure
- Multitasking and quality focus
- Autonomy and work ethic
- Microsoft Office proficiency
- Google Workspace expertise
- Graphic design
- Mixed media techniques
- Digital illustration
- Canva design skills
- Figma proficiency
- Adobe Creative Suite skills
- Procreate expertise
- HTML5 knowledge
- CSS knowledge
- Visual Studio Code familiarity
- GitHub knowledge
Timeline
Receptionist
Happy Head Foot Reflexology and Massage
11.2023 - Current
Building Services Worker
San Diego Convention Center Corporation
01.2023 - 01.2024
Client Service Coordinator
Floyd's 99 Barbershop
06.2020 - 06.2022
Customer Service Representative
L&S Logistics Services
11.2017 - 03.2019
Certification - Front End Web Development
San Diego City College
Certification - Graphic and Digital Design
San Diego City College
A.A. - General Studies
Valencia College
Diploma -
William R. Boone High School
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