Melissa Caudill
Viper,KY
Summary
Presently seeking full time employment in the local area using experience and skills.
A fast learner that takes on all new challenges with energy and enthusiasm. Treating every day as a new learning experience. With 30 years of experience, including Education, Clerical, Technical Training, Housekeeping and as a Sitter for the local hospital and working with a pharmacy
Overview
24
24
years of professional experience
1
1
Certification
Work History
Regional Patient Services Coordinator
St Matthews Pharmacy
03.2020 - 11.2023
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Respected patients by recognizing rights and maintaining confidentiality.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Worked as an in-clinic pharmacy partner distributing packages to patients that their doctors had prescribed for addiction recovery.
- Assisted clinic staff in verifying quantities and follow up dates for these patients.
- Collected copays and documented all pick-ups and future medication orders for patients
- Southeast Kentucky regional trainer for new hires as well as assisting my regional manager with daily compliance tasks and tracking.
Front Desk Receptionist
Sperohealth
12.2014 - 03.2019
- Scheduled appointments
- Compiled and recorded medical charts
- Answered telephones
- Greeted visitors
- Directed guests
- Served as a liaison between doctors and patients
- Operated voice mail messaging systems, Microsoft software
- Prepared letters, medical records
- Processed Release of Information requests received from hospitals, clinics, doctor's offices, disability offices, attorney's offices
- Made observations
- Collected samples
- Worked independently, as part of a team.
Healthy Choices Coordinator
Perry County Board of Education
08.2012 - 06.2014
- Participated in classroom activities under direction of a certified teacher
- Complied with all governmental regulations regarding the care of children
- Implemented lesson plans prepared by classroom teachers
- Instructed and monitored students
- Presented subject matter to students under teacher direction
- Organized and labeled materials
- Prepared training aids for the classroom
- Performed routine clerical functions
- Participated in classroom set-up and clean-up
- Participated in in-service trainings
- Completed timely and accurate documentation
- My accomplishments included: Teaching children of the importance of a healthier lifestyle as well as foods that are better choices
- Encouraging children to engage in at least 60 minutes a day of moderate to vigorous activity.
Technical Trainer
Sykes Inc
09.2007 - 06.2012
- Training New Hires on the present client protocols and procedures
- Provide any necessary upskill(new) processes and procedures.
Housekeeping
Edgewood Mobile Homes
05.2007 - 09.2007
- Cleaning mobile homes on the lot as well as decorating them when new homes come on the lot.
Sitter
Hazard ARH
04.2007
- Sitter at Psych Center
- Monitoring patients location and providing personal assistance to patients as needed
- Also helping nursing staff with daily routine (bathing patients, mealtime, laundry, and patient smoke breaks) as needed.
Receptionist
Mt. Clinic
07.2004 - 09.2006
- Answering multi-line phone system, taking messages for administration, and doctors, and entering daily log information in spreadsheets
- Creating charts and preparing existing charts, patient interaction
- Helping physicians fax required data, and downloading dictation as well as assisting other employees.
Telephone Tech Support
Sykes Inc
01.2000 - 01.2004
- Assisting customers restore internet connections, email usage and other issues with internet connections.
Cashier
Les's Mini Mart
08.1999 - 01.2000
- My job duties included operating a cash register, opening and closed store, light cleaning, assisted customers, etc.
Education
GED -
Montgomery County High School
Mt Sterling, Kentucky01.1993
Skills
- Cashier
- Computer skills
- Phone Systems
- Educating children and adults
- Clerical work such as filing and organizing records and files
- Experience with many different Microsoft Office applications
- Strong communication skills
- Patient services
- Patient-focused care
- Program and services promotion
Certification
CPR/First/AED certified
Mental Health First Aid certified
Active Shooter trained
Workplace safety trained
Timeline
Regional Patient Services Coordinator
St Matthews Pharmacy
03.2020 - 11.2023
Front Desk Receptionist
Sperohealth
12.2014 - 03.2019
Healthy Choices Coordinator
Perry County Board of Education
08.2012 - 06.2014
Technical Trainer
Sykes Inc
09.2007 - 06.2012
Housekeeping
Edgewood Mobile Homes
05.2007 - 09.2007
Sitter
Hazard ARH
04.2007
Receptionist
Mt. Clinic
07.2004 - 09.2006
Telephone Tech Support
Sykes Inc
01.2000 - 01.2004
Cashier
Les's Mini Mart
08.1999 - 01.2000
GED -
Montgomery County High School