Melissa Caudill
Thurmond,NC
Summary
Dynamic Retail Sales Manager with a proven track record at Bridge Street Pharmacy, excelling in customer service and cash handling. Enhanced sales through strategic visual merchandising and trained associates to maximize performance. Recognized for analyzing sales trends, leading to significant revenue growth and improved team efficiency.
Overview
22
22
years of professional experience
Work History
Retail Sales Manager
Bridge Street Pharmacy
09.2012 - 05.2025
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
Receptionist
Piedmont Motot Sports
08.2010 - 09.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
Receptionist
Performance Motors
03.2003 - 08.2010
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Process payments for finance accounts
Education
North Wilkes High School
Hayes, NCSkills
- Customer service
- Cash handling
- Decision-making
- Inventory management
- Sales forecasting
- Retail operations
- Sales expertise
- Driven work ethic
Timeline
Retail Sales Manager
Bridge Street Pharmacy
09.2012 - 05.2025
Receptionist
Piedmont Motot Sports
08.2010 - 09.2012
Receptionist
Performance Motors
03.2003 - 08.2010
North Wilkes High School
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