MELISSA CAVAZOS
Houston,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Committed to providing every customer with a positive and memorable experience. Experienced in fast-paced environments and adept at adapting to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and quick learning ability. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
19
19
years of professional experience
Work History
Customer Service Cashier
Randall's Grocery
Houston, Texas
06.2024 - Current
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Verified that all coupons were valid prior to processing them into the system.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Provided excellent customer service by helping customers locate items they were looking for.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Informed customers of in-store promotions or pricing specials.
- Processed customer payments quickly and returned exact change and receipts.
Administrative Clerk
Mayo Trucking Corporation
Houston, Texas
09.2023 - 06.2024
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Organized and maintained filing systems, both paper and electronic.
- Ordered supplies and maintained an inventory of office equipment.
- Provided support to other departments by completing clerical tasks as needed.
- Sorted mail daily for distribution throughout the organization.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Responded promptly to customer inquiries via email or phone.
- Processed incoming invoices for payment in a timely manner.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
Administrative Coordinator
UMC Physicians TeamChoice
Lubbock, TX
02.2021 - 07.2023
- Organized and maintained filing systems for sensitive documents.
- Prepared detailed reports and presentations for executive staff.
- Answered phones and routed calls to appropriate personnel.
- Coordinated internal meetings, including scheduling, logistics, and catering.
- Maintained calendars for multiple executives.
- Provided administrative support to various departments within the organization.
- Created expense reports using company software applications.
- Greeted visitors in a courteous manner and directed them to the appropriate office or person.
- Ordered office supplies as needed to maintain adequate inventory levels.
- Processed invoices from vendors in a timely manner according to company policies.
- Compiled data from multiple sources into spreadsheets or databases for analysis.
- Responded to customer inquiries via phone or email in a professional manner.
- Managed incoming mail distribution and outgoing courier services.
Accounts Payable Administrator
The Decor Group
Lubbock, TX
06.2019 - 01.2021
- Reviewed and processed invoices for accuracy, completeness and conformance to company policy.
- Verified supplier accounts by reconciling monthly statements and related transactions.
- Coded invoices with correct general ledger codes in accordance with standard procedures.
- Researched invoice discrepancies and resolved billing issues with suppliers and vendors.
- Maintained accurate records of all accounts payable activities in the accounting system.
- Prepared vendor payments via check, wire transfer or ACH payment methods.
- Reconciled vendor statements, researched and corrected discrepancies as necessary.
- Processed employee expense reports for reimbursement in compliance with corporate policies.
- Monitored accounts to ensure timely payments are made in accordance with terms of agreement.
- Generated weekly aged accounts payable report to analyze open balances due from vendors and suppliers.
- Provided administrative support such as filing, scanning and photocopying documents related to Accounts Payable Department operations.
- Ensured compliance with applicable tax laws, regulations and internal controls.
- Assisted external auditors during annual financial audits by providing requested information on accounts payable activity.
- Posted journal entries for approved invoices into the general ledger system.
- Created new vendor profiles in the accounting system including setting up 1099 reporting requirements when applicable.
- Answered inquiries from internal staff regarding payment status of invoices or outstanding balances.
- Performed other duties as assigned by management or senior accounting staff.
- Developed strong relationships with vendors to facilitate efficient resolution of any disputes or discrepancies.
- Supported month-end closing process by ensuring all AP activities are completed accurately within deadlines.
- Reconciled accounts payable documents, including invoices to facilitate payments.
- Monitored past due invoices and payments to minimize past due balances.
- Communicated with vendors and other departments to reconcile company purchases.
- Entered purchasing data into company systems, including packing lists, and purchase orders.
- Handled high-volume invoice processing with minimal supervision.
- Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Assisted with month-end and year-end closings to support accounting system accuracy.
- Worked closely with department personnel to produce accurate and timely bills.
Property Management Administrator
McDougal Company
Lubbock, TX
02.2007 - 05.2019
- Started as a leasing agent for 2 years, underwent a promotion to an assistant manager for one year and later transitioned to the corporate office in the role of payables bookkeeper
- Managed the cash flow activities by inputting daily bank deposits from properties onto an Excel spreadsheet (cashbook) to ensure accuracy and efficiency.
- Ensured accurate record-keeping by managing files of current vendors and seamlessly incorporating new ones into the system.
- Ensured accuracy of invoice balances and maintained and executed weekly check runs, utilizing Great Plains and AppFolio for payables.
- Facilitated the distribution of monthly reports to each individual property owner.
- Performed month-end closing activities.
- Ensured accuracy in all accounting entries and records.
- Generated invoices for clients and tracked payments received from customers.
- Resolved billing discrepancies with vendors or customers promptly.
- Posted journal entries to the general ledger system accurately and timely.
- Utilized accounting software to streamline bookkeeping processes, increasing efficiency.
Lease Administrator
MELISSA CAVAZOS
LUBBOCK, TX
01.2006 - 01.2007
- Reviewed and processed all signed leases in the system to ensure accuracy.
- Maintained, updated, and organized tenant files for future reference.
- Conducted weekly inspections of vacant units to assess condition prior to move-in.
- Assisted with marketing efforts through social media campaigns and outreach programs.
- Drafted lease agreements and collected security deposits from tenants.
- Responded promptly to tenant inquiries regarding rental payments or maintenance issues.
- Negotiated terms of new leases with prospective tenants.
- Coordinated with vendors on unit repairs and scheduled maintenance appointments as needed.
- Resolved disputes between tenants by mediating conversations and providing guidance when necessary.
- Created monthly rent invoices and distributed them via email or mail to tenants on time.
- Managed accounts receivable records for outstanding balances due from tenants each month.
- Processed applications from potential renters and conducted background checks using established criteria.
- Adhered to Fair Housing laws throughout all aspects of the leasing process.
- Provided excellent customer service both in person and over the phone.
- Greeted visitors at the office during business hours and answered any questions they had about available rentals.
- Scheduled viewings for interested parties looking to rent a property owned by the company.
- Updated rental listings on various websites regularly with accurate information about availability, features, pricing.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Conducted background checks on applicants.
- Conducted informative and personalized tours, resulting in new leases.
- Received rent payments and tracked transactions in accounting software.
- Checked rental eligibility by following company's verification process.
- Detailed application requirements and answered questions from prospective tenants.
- Escalated critical issues to property manager to deliver immediate resolution.
Education
High School Diploma -
Lubbock High
Lubbock, TX05-1988
General Studies
South Plains College
Lubbock, TXSkills
- Telephone Etiquette
- Office Administration
- Team Collaboration
- Correspondence Preparation
- Filing
- Calendars management
- Time Management
- Proficient in [Software]
- Office inventory management
- Microsoft Access
- Basic Mathematics
- Relationship Building
- Customer Service
- Leasing Terms and Specifications
- Lease Renewals
- Creative Problem-Solving
- Lease Agreements
- Clear Communication
- Background Checks
- Application management
- Resident assistance
- Community Engagement
- Skilled multi-tasker
- Payment Collection
- Rent collection
- Multi-family property management
- Customer service-focused
References
- Cheryl Clark, Executive Director, TeamChoice UMC Physicians, 5219 City Bank Drive, Suite 210, Lubbock, TX, 79407, 806-239-7258
- Carol Sanchez, Supervisor, The Decor Group, 301 SE Loop 289, Lubbock, TX, 79404, accounting@thedecorgroup.com, 806-283-9380
- Linda James, Bookkeeper, McDougal Properties, 5001 w loop 289, Lubbock, TX, 79416, 806-790-5845
Timeline
Customer Service Cashier
Randall's Grocery
06.2024 - Current
Administrative Clerk
Mayo Trucking Corporation
09.2023 - 06.2024
Administrative Coordinator
UMC Physicians TeamChoice
02.2021 - 07.2023
Accounts Payable Administrator
The Decor Group
06.2019 - 01.2021
Property Management Administrator
McDougal Company
02.2007 - 05.2019
Lease Administrator
MELISSA CAVAZOS
01.2006 - 01.2007
High School Diploma -
Lubbock High
General Studies
South Plains College
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