Melissa Cazarez
Elgin,IL
Summary
Friendly, dedicated professional who makes her job a priority. Seeking a position where I can be challenged to learn new things and demonstrate my skills as costumer service.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
6
6
years of professional experience
Work History
Cashier/ Customer Service Representative
El Amigo Service Corp
10.2022 - Current
- Assist costumers with sending and receiving money transfers
- Resolve customer inquires and issues
- Verify the authenticity of transfer requests and ensure compliance with regulations.
- Maintaining accurate records of all wire transfer.
- Assisting with weekly financial statement preparation.
- Selling and managing auto insurance polices
- Process and maintained record of auto insurance payments.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Shift Lead
La Michoacana Preminum
02.2019 - 10.2022
- Store daily operation, opening/ closing Stroe
- Staffing and inventory
- Training and support new staff members
- Ensure a safe and clean environment for staff and customers
- Meet its goal including sales and customer satisfaction
- Completed store opening and closing procedures and balanced tills.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Education
Sant Augustine University
Chicago, IL01.2024
High School Diploma -
Larking High School
Elgin, IL06.2019
Skills
- Costumer Services
- Time management
- Multitasking
- Cash handling
- Problem solving
- Detail oriented
- Work ethic and integrity
Languages
Spanish
Timeline
Cashier/ Customer Service Representative
El Amigo Service Corp
10.2022 - Current
Shift Lead
La Michoacana Preminum
02.2019 - 10.2022
Sant Augustine University
High School Diploma -
Larking High School
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