Melissa C. Baker

• Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
• Self-motivated, with a strong sense of personal responsibility.
• Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
• Restrained animals to protect veterinarians from potential harm.
• Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
• Documented patient history and treatment details, maintaining accurate and up-to-date medical records.
• Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
• Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
• Monitored vital signs of animals during surgical procedures and provided postoperative care.
• Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
• Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
• Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
• Assisted in euthanasia procedures with empathy and compassion, providing emotional
• support to grieving pet owners during difficult times.
• Assisted in treatment and surgical procedures on small birds, pocket pets, and reptiles during my first six months of emplemployment.

• Responsible for the in-house laboratory services, send-out laboratory services, and Radiology services Including trouble shooting and maintenance.
• Perform venipuncture, all in-house laboratory tests, such as fecals, complete blood cell counts, chemistry panels, and digital radiographs
• Place intravenous catheter and administer appropriate IV treatments, as well as, caring for hospitalized patients during business hours and weekend on-call duties
• Assist during surgical procedures and complete full dental prophylaxis with scaling and polishing; maintain and prepare instrument packs
• Monitor and delegate appropriate anesthesia during surgery
• Maintain drug logs, pharmacy inventory, and fill prescription medication, including client reception, patient in-take, and discharge
• Proficient in animal restraint especially fractious felines
• Assist veterinarian's needs and directions by administering vaccines, medications,

Assisted in the care of all animals in the shelter including exam at intake, treatments and testing needed, and spay/neuter surgery prior to adoption.

• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Worked flexible hours across night and weekend, shifts.
• Assisted In appointments and surgery of the clients of the private practice.

• Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
• Managed multi-line phone system and pleasantly greeted patients.
• Entered data from pet records and office visits into computer system.
• Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
• Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
• Perform venipuncture, all in-house laboratory tests, such as fecals, complete blood cell counts, chemistry panels, and digital radiographs
• Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
• Place intravenous catheter and administer appropriate IV treatments, as well as, caring for hospitalized patients during business hours.
• Assist during surgical procedures and complete full dental prophylaxis with scaling and polishing; maintain and prepare instrument packs
• Monitor and delegate appropriate anesthesia during surgery
• Maintain drug logs, pharmacy inventory, and fill prescription medication, including client reception, patient in-take, and discharge
• Assist veterinarian's needs and directions by administering vaccines, medications,

• Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
• Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
• Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
• Improved animal care by consistently monitoring their health and behavior, promptly reporting any concerns to veterinarians.
• Increased adoption rates by assisting in the successful matching of pets with compatible families.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Answered central telephone system and directed calls accordingly.