Melissa Cecil
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Outpatient Care Coordinator
Health Alliance Medical Plans
12.2013 - Current
- Provide telephonic care coordination services for members post discharge from hospital (inpatient psychiatric, inpatient substance abuse rehabilitation, and acute inpatient)
- Utilize motivational interviewing techniques to facilitate engagement, overcome barriers, and achieve positive outcomes
- Educate members on advance care planning
- Conducted peer interviews for new hire candidates
Health Coach
Chestnut Global Partners
09.2012 - 08.2013
- Provide phone-based education related to depression care management to program participants from large companies
- Employ Motivational Interviewing counseling techniques to actively engage participants in lifestyle behavior modification
- Recruit candidates into program as well as manage participants caseload of 60
- Maintain, in timely and accurate manner, case record of all contact of all activities
Employee Assistance Program Shift Supervisor
Chestnut Global Partners
06.2009 - 09.2012
- Managed day-to-day operations for call center
- Coordinated scheduling of staff
- Managed monthly reports
- Provided consultation with staff
- Trained new case managers
- Participated in committees
- Case manage supervisory referrals from client companies
- Coordinate services for employees who have been referred through company
- Consult with providers and company representatives
Case Manager
Mental Health Centers of Central Illinois
12.1997 - 06.2009
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Assisted clients with money management through Representative Payee case management program
- Provide SASS (Screening, Assessment, and Supportive Services) case management and individual counseling for children and adolescents
- Conduct mental health and substance abuse assessments
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Foster Care Caseworker
Catholic Charities
10.1995 - 12.1997
- Provided oversight of a caseload of 23 for foster children and their biological parents
- Responsible for necessary program documentation and reporting to DCFS and the court system
- Supervised visits between biological parents and foster children
- Provided parenting classes to the biological parents
Admissions Assistant
Lincoln College
08.1994 - 10.1995
- Assisted applicants with admissions packet and served as point of contact throughout admissions process
- Recruited students
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Supervised work study students
Daycare Teacher
Odd Fellow's Daycare
03.1994 - 08.1994
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Implemented age-appropriate curricula to meet needs of young learners.
Special Education Paraprofessional
Chester East Lincoln School
08.1993 - 03.1994
- Alerted instructor to student behavior or issues requiring intervention.
- Supported teacher in development of individual learning strategies.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Offered student support through special accommodations, extra assistance, and assessments.
Education
Bachelor of Arts - Psychology
Southern Illinois University, Carbondale
Carbondale, IL05-1993
Associate of Arts - Psychology
Lincoln College
Lincoln, Illinois, IL05-1991
Skills
- Multidisciplinary team collaboration
- Patient education
- Process improvements
- Patient assessment
- Data entry via Epic
- Crisis intervention
- Active listening
- Case management
- Care planning
- Time management
- HIPAA compliance
- Patient advocacy
- Medical terminology understanding
Certification
- Certified Case Manager - 12/5/2019-present
- GAIN (Global Appraisal of Individual Needs) Q Site Interviewer
Timeline
Outpatient Care Coordinator
Health Alliance Medical Plans
12.2013 - Current
Health Coach
Chestnut Global Partners
09.2012 - 08.2013
Employee Assistance Program Shift Supervisor
Chestnut Global Partners
06.2009 - 09.2012
Case Manager
Mental Health Centers of Central Illinois
12.1997 - 06.2009
Foster Care Caseworker
Catholic Charities
10.1995 - 12.1997
Admissions Assistant
Lincoln College
08.1994 - 10.1995
Daycare Teacher
Odd Fellow's Daycare
03.1994 - 08.1994
Special Education Paraprofessional
Chester East Lincoln School
08.1993 - 03.1994
Bachelor of Arts - Psychology
Southern Illinois University, Carbondale
Associate of Arts - Psychology
Lincoln College
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